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Walmart
Bentonville, AR
Source: Walmart careers · View original posting
From Walmart's posting. “We” and “our” refer to the employer.
Position Summary...
The (USA) Manager, Claims Management oversees the evaluation and resolution of claim disputes, ensuring compliance with regulatory and company standards. This role leads quality assurance initiatives to enhance claims handling processes and manages third-party billing requirements to optimize accuracy and efficiency. By analyzing claims data and collaborating with internal and external partners, the manager drives continuous improvement in claims operations.
Additionally, this position provides leadership and development for associates, fosters strong stakeholder relationships, and upholds the highest standards of integrity and ethical conduct in all claims management activities.
The Claims Management team is committed to delivering exceptional claims oversight through quality assurance, compliance, and continuous process improvement. Collaborating closely with internal leaders, legal counsel, and external partners, the team ensures claims are managed efficiently and in accordance with regulatory and company standards. Utilizing data-driven insights and innovative approaches, the team focuses on reducing risk, enhancing outcomes, and improving experiences for associates and stakeholders.
This team combines operational excellence with collaborative leadership and a strong commitment to talent development, driving meaningful business impact and maintaining high standards in claims resolution and risk management.
What you'll do...
Oversee claim disputes by evaluating claim files and coordinating with independent adjusters and experts to determine claim validity and resolution.
Manage quality assurance audits to enhance claims handling procedures, analyze trends, and develop improvements for consistency and compliance.
Implement and monitor third-party billing requirements, ensuring accuracy and alignment with regulatory and industry standards.
Minimize legal exposure by collaborating with outside counsel, participating in arbitrations, and structuring complex settlements.
Drive continuous improvement by analyzing claims data, refining processes, and collaborating with internal and external partners.
Lead and develop associates through training, mentoring, and performance management to build a high-performing team.
The annual salary range for this position is $80,000.00 - $155,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include :
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor's degree and 2 years’ experience in insurance claims or relevant area OR 4 years’ experience in insurance claims or related area
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Customer Service, Supervising Associates
Primary Location...
905 Customer Dr, Bentonville, AR 72716, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
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