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Sam's Club
Bentonville, AR
Source: Sam's Club careers · View original posting
From Sam's Club's posting. “We” and “our” refer to the employer.
Position Summary...
What you'll do...
The Senior Director, Membership Renewals owns one of Sam's Club's most important business outcomes: membership renewal rate. This leader will set the strategy to help more members choose to stay with Sam's Club year after year.
The role requires strong business judgment, comfort with complex decisions, and a deep understanding of member psychology. Using data, causal science, experimentation, and member insights, this leader will identify what drives renewal, what causes members to lapse, and where the experience must improve. They will partner across Product, Marketing, Operations, Technology, Finance, and Data Science to deliver sustainable growth.
The Membership Renewals team is focused on understanding why members renew, why they do not, and what experiences shape that decision. The team works to make renewal simple, seamless, and defect-free for every member. When a member wants to leave, the team seeks to understand the reason and determine whether the right experience, message, or offer can help them stay. This team partners across functions to improve the renewal journey, reduce friction, strengthen engagement, and build member advocacy.
The work directly supports sustainable membership growth and one of Sam's Club's most important KPIs.
The annual salary range for this position is $130,000.00 - $260,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location).
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Bachelor's degree in Business Administration, Marketing, Finance, or related field and 10 years' experience in Marketing, Product Development, Program Management, or related field OR 12 years' experience in Marketing, Finance, Product Development, Program Management, or related field. 5 years' supervisory experience. 5 years' experience leading cross-functional teams.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Leading cross-functional projects, Marketing, Supervisory
Masters: Business Administration
Primary Location...
2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
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