layiq
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
Loading LAYIQ…Job opportunity
Knit
New York City | United States (Hybrid or Remote)
Source: Knit careers · View original posting
From Knit's posting. “We” and “our” refer to the employer.
We are prioritizing candidates that can work hybrid (3 days/week) from our NYC headquarters. We are a remote-friendly company and also have pods in NYC, Chicago, and D.C., where we would love for you to work any time you’d like. Our standard operating hours are Monday - Friday 9am - 5pm ET.
A little about us
Knit is the AI-Native Research agency helping enterprise brands get from question to story in a week or less. In under two years, we’ve partnered with 60+ leading F500 enterprise brands, including Amazon, Mars, NASCAR, JBL, ESPN, and Paramount. Knit has raised $30M to date, including a $16.1M Series A in July 2025. Knit currently has 70 employees and is NYC-based and US remotely-friendly.
Overview
As a Customer Success Director at Knit, you own a book of business that you are expected to retain and grow. Some of your clients hold an upfront annual commitment, others engage with us project by project, many are enterprise clients, and others are PE firms or mid market accounts.
You will be measured on the revenue you protect and the revenue you create: gross revenue retention, net revenue retention, logo retention, depth of program (the number of distinct use cases activated across the account), and the strength of your relationship with the economic buyer.
That work is a commercial job done through research and product credibility. Our clients are insights leaders, and they buy from people who understand their world. You will be expected to speak fluently about methodology, design, and analysis. Equal to that is your command of the Knit platform itself. We ship quickly, and your clients will look to you as the expert on what the product can do today and what is coming next.
Enablement is the mechanism by which Knit gets embedded into how a research team actually works, and it is how you earn the right to lead a commercial conversation.
Compensation
In accordance with New York pay transparency requirements, the salary range for this role is $150,000 - $170,000 base with an OTE (Base + Commission) of approximately $180,000 - $204,000 annually. Final compensation will be determined based on the candidate’s level, experience, and qualifications upon joining Knit.
Our Company Values
We are the Championship Team. This means we:
We approach situations with a growth mindset and ask, “How can we make the business better?” and “What would it take?”
We set audacious goals and push ourselves to achieve them with a bias towards action (When we see a need, we take initiative, and hold ourselves accountable to seeing it through).
Identify what has the biggest impact and prioritize to focus on it.
Knit Privacy Policy here.
CCPA disclosure here.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
Employer posted: