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Lawmatics
San Diego, CA (Hybrid)
Source: Lawmatics careers · View original posting
From Lawmatics's posting. “We” and “our” refer to the employer.
The Opportunity
At Lawmatics, our mission is to let lawyers focus on being the best lawyer they can be, on the practice of law, while we handle the business operations. Our intuitive, end-to-end client intake, CRM, and marketing automation platform gives law firms, their employees, and their clients a smooth, complication-free legal journey with prompt, clear communication. The result: firms streamline their operations, impress clients, and win more business.
Lawmatics is hiring a Customer Success Specialist in San Diego, CA to support our growing customer base. This role goes beyond troubleshooting technical issues across our client intake, CRM, and marketing automation platform. You'll also teach customers how to use the platform, understand what they're trying to accomplish, and recommend creative solutions that fit their needs.
Our platform is complex and constantly evolving, so we need someone who can think logically, work independently, and approach problems creatively. The answer may not always be obvious, and you'll need to investigate, connect the dots, and use good judgment to determine the best path forward. You'll also work closely with our Engineering, Product, and Account Management teams when additional support is needed.
We're looking for someone who can manage a busy queue, communicate clearly, and take ownership of an issue through resolution. You'll be a primary point of contact for our customers, so strong judgment, follow-through, and problem-solving skills are essential.
Schedule: Monday–Friday, 8:00 AM–5:00 PM PT
Hybrid, with Monday through Wednesday in our San Diego office and Thursday and Friday remote.
Lawmatics is the #1 CRM for law firms, supporting the entire client journey from first contact to trusted partnership. Firms use Lawmatics to streamline intake, automate tasks, run marketing campaigns, manage referrals, and track growth — all in one AI-powered platform that keeps business moving forward. To learn more, visit
Lawmatics.com.
As an equal opportunity employer, we are proud to celebrate diversity and champion an inclusive workplace. No matter who you are, where you're from, who you love, how you think, or what you believe, all are encouraged to apply.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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