San Antonio 37 (FM 471/Tezel) RX Tech - Pharmacy Care Representative - Part time

Responsibilities Job Summary: As a Pharmacy Care Representative, you'll work in a team environment to provide superior customer service that exceeds patient expectations. Key Responsibilities & Essential Functions: Customer Service / Patient Care: Provides / role-models superior customer service; works closely with Pharmacists, Pharmacy Technicians, and Pharmacy Care Representatives (PCRs) to provide excellent patient care Promotes / fosters "Greet, Ask, and Thank" and H-E-B telephone strategies; directs calls to appropriate Partner

Receives written prescriptions from customers; obtains / verifies demographic and profile-related information; receives refill prescription numbers (by phone and at drop-off counter) and obtains profile-related information; processes written prescriptions and refill numbers into RXEVO Generates prescription-related paperwork; files / retrieves / maintains prescriptions in the Will-Call area Uses RXEVO at point of sale (POS) system; ensures procedures are followed to deliver prescriptions to correct patients (name, number of orders per

bag, etc.) Directs customers to counseling window for Pharmacist consultation Obtains /returns tills from bookkeeping; processes customer transactions at register Maintains manual signature capture receipts; scans into RXEVO in a timely fashion Properly processes / clears prepaid prescriptions Ensures all prescription deliveries are finalized; prints RX delivery ledger daily Completes contact patient queue Files / maintains prescription hard copies Assists Technicians and Pharmacists to ensure complete, efficient production for the