Central Market (Austin North Lamar) Customer Service Lead - Full time

Responsibilities Job Summary: As a Service Lead, you'll assist in leading a successful operation of the Front End. You'll train and coach to create a team environment where Partners work toward providing Customers consistently superior Customer Service.

Key Responsibilities & Essential Functions: Leadership: May serve as backup to department manager Service Manager Provides work direction and training to other Partners, including other Service Leads Oversees Partners in the department; including Cashiers, Baggers, Parking Lot Attendants, Bookkeepers, and Information Center desk Partners May assist the Service Manager writing and approving schedules for Service Partners Approves financial transactions (e.g., overrides, opening / closing suspended orders) Manages traffic flow /

customer throughput; relays / monitors expectations related to daily performance goals Tracks / anticipates high-sales times to ensure proper staffing, including lunch / break times Maintains Service-related inventory as needed Troubleshoots equipment / technology; escalates to appropriate Partner as needed Performs duties of Service Partners frequently Training / Coaching: Coaches Partners in the moment and long-term; monitors performance related to goals, standards, and expectations Facilitates / reinforces training Reinforces