layiq
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
Loading LAYIQ…Job opportunity
NeuroPace
Mountain View, CA
Source: NeuroPace careers · View original posting
From NeuroPace's posting. “We” and “our” refer to the employer.
Based in Mountain View, CA., NeuroPace is a commercial-stage medical device company focused on transforming the lives of people suffering from epilepsy by reducing or eliminating the occurrence of debilitating seizures. Its novel and differential RNS System is the first and only commercially available, brain-responsive platform that delivers personalized, real-time treatment at the seizure source.
At NeuroPace, employees are our greatest asset. We are continually searching for solution-oriented individuals who can bring energy and creativity to our growing workforce. At NeuroPace, our success depends upon our ability to recruit and retain the most talented, enthusiastic and dedicated people we can find and providing them with a dynamic and challenging environment in which to thrive.
Senior Customer Service Manager
NeuroPace | Customer Service | Full-Time
NeuroPace is a medical technology company dedicated to improving the lives of people living with epilepsy. We developed the RNS System, the world's first and only brain-computer interface that detects and responds to abnormal brain activity in real time to help prevent seizures before they start. Every day, our team works at the intersection of neuroscience and technology to give patients more control over a condition that affects millions of lives.
As Senior Customer Service Manager, you'll lead the team that serves as the dependable link between NeuroPace, our patients, and the healthcare providers and sales teams who rely on the RNS System every day. You'll oversee the day-to-day work that keeps orders, accounts, and device records accurate and on time, while partnering closely with our Field Team to keep inventory and logistics running smoothly — and you'll coach and develop the representatives who make that happen.
You'll also make sure customer complaints and field safety events are captured and escalated the moment they arise, because for a company whose patients depend on an implanted device, that vigilance is part of the job. This role is a great fit for someone who leads with empathy, builds strong teams, and takes real pride in getting the details right — because for our patients, those details matter.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
Employer posted: