layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Senior Technical Program Manager at Microsoft | LAYIQ

AI-Powered Operations
Drive adoption of AI-powered solutions that improve content workflows, operational efficiency, and digital experience delivery.
Build with Microsoft AI technologies including Copilot Studio, Scout, Microsoft Copilot experiences, and AI agents.
Design, test, and optimize prompts, prompt libraries, and agent workflows that produce repeatable outcomes at scale.
Identify where AI can automate or augment existing operational processes across web and marketing.
Establish practices for responsible and effective use of AI within the team.
Web Platform and Content Operations
Own programs that improve the delivery, scalability, and performance of Microsoft's customer-facing web experiences.
Drive operational success across content publishing, authoring, governance, and platform workflows.
Partner with UX, Design, Brand, Accessibility, and Content teams to deliver experiences aligned to customer and business goals.
Work with engineering to land platform enhancements, service integrations, and new digital capabilities.
Manage dependencies, risks, and execution across multiple workstreams and partner organizations.
Self-Serve Enablement
Advance the Frontier Marketer self-serve model, expanding what business teams can author and publish directly in AEM while the web team retains oversight of high-impact changes.
Partner with platform teams on the access controls and publishing workflows that make self-authoring safe at enterprise scale.
Monitor adoption, publish volume, and quality signals, and use them to expand or tighten self-serve scope over time.
Connected Digital Experiences
Partner with engineering and platform teams to support experiences powered by APIs, pricing services, product data services, personalization, and enterprise systems.
Translate business requirements into technical solutions that balance customer experience, maintainability, and scale.
Contribute to roadmap planning and prioritization across web operations and platform investments.
Create clarity in ambiguous situations, build trusted partnerships, and influence outcomes without direct authority.
Communicate program health, risks, and recommendations clearly to stakeholders and leadership.
Work with analytics partners to ensure the right tagging and telemetry are in place to support program measurement.
Embody our culture and values.

Senior Technical Program Manager

Employer job description

Responsibilities

Qualifications

Preferred Qualifications

Equal opportunity and accommodations

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