layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Traffic Customer Service Rep
Saia
US - LA - Houma; Houma General Office
Source: Saia careers · View original posting
- Employment
- full time
Employer job description
From Saia's posting. “We” and “our” refer to the employer.
Ready To Go Further?
Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what going further is all about.
Position Summary
Assists customers through various communication channels by managing and resolving service requests. Follows up with customers and internal teams to ensure service expectations are met and exceeded.
Major Tasks and Responsibilities
Provides responsive communication to meet customer needs by delivering performance reports to ensure customer satisfaction and retention.
Assists customers with inquiries and resolves issues to improve service quality through process improvements and quality assurance initiatives.
Handles and resolves customer service requests across multiple communication channels.