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Legends Global
Oklahoma City, OK; Paycom Center
Source: Legends Global careers · View original posting
From Legends Global's posting. “We” and “our” refer to the employer.
SUMMARY – LEGENDS GLOBAL, the leader in privately managed public assembly facilities, is looking for an energetic and friendly individual to fill a part-time Guest Relations Representative role for LEGENDS GLOBAL-OKC. Under the supervision of the Guest Relations and Event Security Managers, the primary focus of this representative is to provide World-Class customer service to all guests at Paycom Center. This is a part-time position that is usually scheduled to work after normal business hours.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Other duties and responsibilities may be assigned.
Ensure guests feel welcomed by greeting and seating guests in the arena in a friendly, professional manner.
Act as a resource and host to guests visiting the Arena and Convention Center by maintaining a working knowledge of our facility and special events.
Assist guests with elevator/escalator services, including ADA elevator.
Respond to all guests’ concerns/complaints in a prompt, courteous and professional manner.
Serve as the main point of contact for all guest requests/needs and then pursue the issue to a resolution.
Enforce all building policies and procedures during an event to assure safety and security for all.
Exhibit courteous hospitality at all times and be proactive in every area.
Work cooperatively with all staff members.
Respond to and investigate incidents/inquire with witnesses on scene.
Provide public assistance with lost and found.
Monitor the crowd during all events.
Provide assistance to guests during emergency situations such as sheltering in place and evacuations of the building.
Must maintain a professional appearance and demeanor at all times.
Communicate courtesy with all guests and coworkers.
Help guests with ADA needs including wheelchair runs.
Performs other duties as required to the satisfaction of supervisors and management.
SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities.
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