Sr Office Assistant

Summary

The Sr. Office Assistant (SOA) in the Infusion Center Department must be able to assist the nurses and patient service specialist in transporting/lifting of patients, filing, secretarial work, registration and scheduling of patients, and other general duties as requested. The SOA will serve as the “order liaison” for any new orders presented to the Infusion Center.

Responsibilities for this role include insurance verification, follow up with physician offices if additional information is required by the payer for medical necessity verification, obtaining prior authorizations, and referring patients if needed to the medical social worker and financial counselors.

The order liaison will identify physician offices that may be in need of additional education and follow through with the office managers to insure they understand the ordering process and required information for providing service to their patients. The SOA will serve as the leader in the front office area of the infusion center bringing any issues to the attention of the nursing supervisor and covering sick and vacation time for the full time patient service specialist/or other SOA.

The SOA will be the trainer for any new patient service specialist or SOA employees hired for the infusion center in the future. In addition, the SOA serves as the building and safety officer for the infusion center monitoring quality initiatives e.g. hand hygiene, compliance with temperature logs, and follow up on any maintenance or biomed issues that need to be resolved.