layiq
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Job opportunity
Sr. Claims Coordinator, Residential
Tarkett
United States, Solon (OH); US01 - Solon; Dalton, Georgia, United States
Source: Tarkett careers · View original posting
- Employment
- full time
Employer job description
From Tarkett's posting. “We” and “our” refer to the employer.
The Residential Claims Coordinator works with the TNA Claims team and the Technical and Field Services Groups as required in a supportive role as a claim coordinator, providing analysis as well as reports on product related issues and customer claims. The position will also act as a technical resource in a supporting role for residential products.
This position will be responsible for entering claims data into the Microsoft Dynamics CRM System and data retrieval from the SAP ERP System. The Residential Claims Coordinator will work closely with field sales, dealers, distributors and the end user during the investigation and disposition of claims in accordance with the established TNA claim protocols.
The Coordinator will need to effectively communicate, to ensure timely information flows in the appropriate sales channels to the customer with regard to claims. This individual not only supports the claim function, but will provide product and installation support for internal and external customers and will be responsible to demonstrate a mastery of residential product information in providing this customer support.