From Soho House's posting. “We” and “our” refer to the employer.
The role…
At Soho House, the Club Reception is responsible for welcoming, directing or signing in all members and guests to the property. As Club Reception, you will wear many hats and oversee the diverse portfolio of your local properties; reception desk and handle basic computer duties, host in the Restaurant and Rooftop, as well as performing Guest List responsibilities.
A successful and experienced Club Reception, may also be responsible for training other members of the reception team and may be responsible for Maitre’d duties. We hope that you’re a people person with excellent professional phone etiquette and a flair for making members and guests feel welcome!
Main Duties
Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner
Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries
Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing
Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet
Perform Guest List duties on the floor level, club and/or Rooftop (if applicable)
Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set
Assist guests by checking/ retrieving their coats and/or items they left with the bell person
Build relationships with members and guests and communicate and red flags and positive feedback to management to assess
Influence a fun and positive atmosphere by being approachable and professional
Required Skills/Qualifications
Minimum of 3+ years’ experience in a similar role.
Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities.
OpenTable, Salesforce and Opera experience is a plus not a must
Problem solving skills and bring conflict resolution to any anticipated or current matter
Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
Strong communication skills and ability to understand and follow written and verbal instructions
Flexible schedule and ability to work nights, weekends and holiday’s (as needed)
Physical Requirements
Must be able to seize, grasp, turn and hold objects with hands.
Must be able to work on your feet for at least 8 hours.
Fast paced movements are required to go from one part of the club to others.
Must be able to move, pull, carry or lift at least 40 pounds.
Occasionally kneel, bend, crouch and climb as required.
Why work with us...
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
Health Care + 401K:
Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
Paid Time Off:
Full- Time Employees have sick day's + vacation days
Career Development:
Soho House can progress your career domestically or internationally as well as managerially or technically
Soho Impact:
Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
Learning & Development:
An extensive range of internally and externally run courses are available for all employees.
Cookhouse & House Tonic:
Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
Team Events:
From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Team Meal:
Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.
In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.
Pay Range
$20.50 — $20.50 USD
About this listing
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
