layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Security Operations Consultant at Verizon | LAYIQ

After-Hours Operations & Monitoring: Complete core operational workflows and maintain continuous system and threat monitoring during after-hours, weekend, and holiday coverage windows.
Security Event Review & Critical Escalation: Monitor and review daily security events and operational logs. Immediately alert security leadership and relevant stakeholders upon identifying critical security issues, high-severity threats, or system anomalies.
Executive Relations & Account Support: Support the Executive Relations Team with sensitive account requests and high-visibility escalations. Assist with account lock removals and account protection mechanisms, including SIM locks and port freezes.
Documentation & Revision: Create, revise, and maintain operational documentation and conduct tasks related to account enrollment and de-enrollment processes.
Cross-Functional Collaboration: Partner effectively with internal operational teams, Cyber Security, Corporate Security, and technical teams to route and resolve routine security escalations.
Process Improvements: Identify opportunities to improve processes in the program operations, account security, and customer experience including ways to leverage AI to reduce unnecessary manual work.
This position can be located in other valid Verizon locations.
What we’re looking for...
You’ll need to have: Bachelor’s degree or four or more years of work experience.
Four or more years of relevant experience required, demonstrated through work experience and/or military experience.
Flexibility to work after-hours, weekend, and holiday shifts as part of primary coverage.
Strong written and verbal communication skills for creating clear documentation and issuing timely alerts.
Basic understanding of wireless/wireline communications, account servicing processes, account security principles and VCG and VBG operational structure.
Even better if you have one or more of the following: Operations & Security Support Experience: Previous experience working in a Security Operations Center (SOC), Network Operations Center (NOC), Fraud Operations, Corporate Security, or Cyber Security support environment.
Document Control & Detail Orientation: Demonstrated ability to draft, edit, and organize technical or operational documentation under minimal supervision.
Incident Handling & Escalation: Prior exposure to monitoring systems and escalating critical security or operational incidents to leadership teams.
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.
Where you’ll be working
In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.
Scheduled Weekly Hours
40
Equal Employment Opportunity
Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Security Operations Consultant

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