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URBN / Urban Outfitters
Roseville, California
Source: URBN / Urban Outfitters careers · View original posting
From URBN / Urban Outfitters's posting. “We” and “our” refer to the employer.
Location
This position is located at 1173 Galleria Blvd, Roseville, California, 95678 United States
Role Summary
An Assistant Manager supports the service experience, visual processes, and business operations to achieve an engaging and inspiring store environment. The Assistant Manager thinks and acts like an owner; working collaboratively with key partners while fostering an environment of continual growth and development.
Role Responsibilities
Brand Experience
Drives a service culture through experiences that are engaging, efficient and personalized; interprets Voice of customer feedback and team insights to positively improve interactions
Acts as a brand representative reflective of the company values and partners with the Visual Merchandising Manager on the creation of an engaging visual experience that appeals to the UO customer
Delivers a seamless, omni channel shopping experience through understanding and utilization of the tools available to service the customer (i.e. MPOS, POS, In-Store & Curbside Pick Up)
Leadership + Team Management
Actively participates as the floor service leader by driving engagement in each zone through elevated communication; guides the team to prioritize the customer experience and achieve store objectives
Facilitates a thorough and thoughtful onboarding for new hires and fosters an environment of continual development; provides timely and specific employee feedback to create a culture of action and accountability
Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining Urban Outfitters’ visual and display standards; ensures omni channel orders are processed timely and accurately
Stays current and follows through to ensure important company information reaches all levels of the team; facilitates the sharing of product knowledge, current trends, department priorities, and brand messaging throughout the day with the team
Provides insights related to the customer experience and communicates feedback to Visual Merchandising Manager and Store Manager
Embraces a culture of development by protecting time to discuss personal growth with direct reports; proactive in setting goals and delivering feedback and invests time into ensuring the success of all members of the team
The Perks
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores
#URBANNA
Pay Range
USD $23.46 - USD $23.46 /Hr.
US EEO Statement
URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as
established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.
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