layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Collections Supervisor
OneMain Financial
Tempe, AZ; CS_Tempe AZ-4920 S Wendler D
Source: OneMain Financial careers · View original posting
- Employment
- full time
Employer job description
From OneMain Financial's posting. “We” and “our” refer to the employer.
The Collections Supervisor leads a team of 12–15 collection agents, driving performance improvement, accountability, and achievement of portfolio goals. This role requires advanced collections knowledge, strong negotiation skills, and a talent for coaching team members while collaborating across departments to deliver results and support the financial well-being of customers.
In the Role
Review metrics, call quality, and provide feedback for continuous improvement and goal attainment.
Facilitate training, direction, and administer corrective actions as needed.
Negotiate with customers to resolve delinquency and ensure compliance.
Meet production indicators and performance targets in a goal-driven environment.
Address collections servicing requirements across accounts and recommend strategies for capacity planning.
Collaborate with Risk Operations and participate in recruiting and retention efforts.