IT Support Engineer I

M/I Homes has been building new homes of outstanding quality and superior design for more than 40 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving’s drive to always “treat the customer right,” we have fulfilled the dreams of over 140,000 homeowners and grown to become one of the nation’s leading homebuilders.

M/I Homes started as a family business and grew into a national leader in a single generation with divisions in 17 markets, including Austin, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Detroit, Ft. Myers/Naples, Houston, Indianapolis, Minneapolis, Nashville, Orlando, Raleigh, San Antonio, Sarasota, and Tampa.

Job Summary:

Provides first level support for all end-users within the Company.

Duties and Responsibilities:

Provides phone support to all divisions with computer applications and hardware issues including Pivotal, Microsoft Office and JD Edwards applications.

Identifies, researches, and resolves technical problems. Documents, tracks, and monitors the problem to ensure a timely resolution.

Configures computer systems for all end-users. Handles installation and troubleshooting for model broadband connection issues.

Conducts new employee classes covering basic PC functions, Outlook and CFT training. Creates documentation for new computer builds.

Performs all other duties as required.

Work Conditions:

Rotating shift.

Weekend work required.

Travel needed occasionally.

Some lifting may be required.

Requirements

• Minimum Education Experience: Bachelor’s Degree in Computer Science or other related field and 1-3 years of experience in a help desk environment.
• Skills and Abilities: Knowledge of general computer applications including Microsoft Office and Windows.
• Excellent verbal and written communication skills.
• Ability to quickly identify and resolve problems/issues.
• Detail oriented with excellent customer service skills.