Virtual Sales Representative

Phathom Pharmaceuticals is a biopharmaceutical company dedicated to transforming the treatment of gastrointestinal (GI) diseases. With exclusive rights in the United States, Europe, and Canada to vonoprazan—a first-in-class potassium-competitive acid blocker (PCAB)—Phathom is working to transform the treatment of acid-related disorders.

Our current portfolio includes:

VOQUEZNA® (vonoprazan) tablets, approved for the treatment of heartburn associated with Non-Erosive GERD, as well as the healing and maintenance of healing of Erosive GERD

VOQUEZNA® TRIPLE PAK® (vonoprazan tablets, amoxicillin capsules, clarithromycin tablets) and VOQUEZNA® DUAL PAK® (vonoprazan tablets, amoxicillin capsules), approved for the treatment of H. pylori infection in adults

Beyond our commercialized products, we are advancing a pipeline focused on innovative treatments for other acid-related GI disorders, including Eosinophilic Esophagitis (EoE).

At Phathom, we are fueled by innovation, driven by purpose, and united by a shared commitment to improving patient outcomes. Our team comprises seasoned GI and industry experts with proven track records of delivering groundbreaking therapies, including anti-secretory agents. Together, we are tackling unmet medical needs and working hard to enhance the lives of patients.

We seek motivated, innovative problem-solvers who excel in fast-paced, collaborative environments and are eager to make an impact. At Phathom, you’ll find more than a career – you’ll join our “Phamily,” where employees feel empowered, valued, and inspired to do their best work.

In August 2025, we proudly earned the distinction of being Great Place to Work® certified, with 91% of surveyed employees affirming that Phathom is an exceptional workplace.

Ready to help change the landscape in GI? Join us and be part of something extraordinary.

The Virtual Sales Representative (VSR) is responsible for driving product awareness, adoption, and demand through compliant virtual engagement with healthcare professionals (HCPs) and office staff. This role manages a targeted virtual territory, builds customer relationships, and delivers promotional and educational interactions via phone, video, and digital channels. The ideal candidate is a self-starter who can operate independently, prioritize opportunities, and execute effectively in a performance-driven environment.

ACCOUNTABILITIES

Customer Engagement & Sales Execution

Execute outbound calls, video engagements, and digital interactions with targeted HCPs and office staff.

Deliver clear, compelling, and compliant product messaging aligned to customer needs using approved materials.

Build rapport and establish trust through strong virtual presence and communication.

Utilize multiple company-approved digital channels to increase engagement frequency and expand reach.

Territory Support & Account Management

Manage a defined list of target accounts, prioritizing opportunities to maximize impact.

Develop and execute compliant call plans aligned with brand strategy.

Analyze engagement data to refine targeting and execution.

Performance & Execution Excellence

Meet or exceed call activity expectations, engagement goals, and performance metrics.

Maintain accurate and timely documentation of all customer interactions within CRM systems.

Manage daily activity efficiently to maximize territory coverage and productivity.

Compliance & Professional Development

Adhere to all company policies, procedures, training, and compliance standards.

Ensure all communications are accurate, compliant, and aligned with approved messaging.

Complete all required training and maintain strong clinical and product knowledge.

Contribute to a culture of accountability, learning, and continuous improvement.

Requirements

This is a remote/virtual sales opportunity which will require you to work during the hours aligned to the time zone of the region supported (EST, CST, MST, or PST). This role will support the Central time zone so the individual is preferred to reside in this zone or work within those assigned time zone.

Bachelor’s degree.

1–3+ years pharmaceutical, healthcare, or B2B sales experience strongly preferred.

Excellent virtual communication and presentation skills.

Experience engaging customers via phone, video, or digital platforms

Proficiency with CRM and digital engagement tools.

Strong organizational skills and ability to work independently in a remote environment.

High integrity and compliance mindset.

Preferred Qualifications

• Inside/virtual pharmaceutical sales experience.
• GI or specialty experience.
• Strong analytical and planning skills.
• Fluency in one or more additional languages is a plus, based on business needs
• Travel Requirements
• 5–10% for national meetings or training.
• Familiarity with hybrid or virtual commercial models.
• Successful Behaviors
• Customer-focused and results-driven
• Strong virtual presence and communication skills
• High learning agility (clinical and business)
• Collaborative and team-oriented
• Adaptable in a fast-paced, evolving environment
• Demonstrates ownership, accountability, and professionalism
• Phathom’s Core Values: Perseverance – With hard work and determination, together we overcome all obstacles
• Humble – We put others first, remain grounded and let our work speak for itself
• Accountable – We are reliable and take personal responsibility in all that we do. We take pride and ownership in our work every day
• Transparent – We say what we mean, debate openly and respectfully, and have no hidden agendas
• Entrepreneurial – We are nimble, agile and embrace innovation. We challenge the status quo, enjoy change and approach problems unconventionally