layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Housing Operations Manager at PeakMade Real Estate | LAYIQ

Oversee operations and ensure efficient management of the summer housing program.
Review all group housing contracts in detail to ensure systems are setup and preparations are properly made for their arrival and departure dates, guest counts, unit type, rates including payment schedules, meal plan requirements, etc. Produce and distribute detailed group resume prior to group’s arrival and communicate changes to the Sales and Housing staff and UC management team.
Create notices, forms, statements, billing reminders, announcements, etc. to communicate with residents and clients clearly, concisely, and effectively with a customer service mindset.
Assist in planning move-in and move-out processes for both summer and academic year terms. Candidate must be available to work flexible shifts and on evenings/weekends during peak summer/move-in/move-out periods.
Establish summer housing and academic year individual leasing occupancy and assignment plans while working closely with Sales and Leasing teams to identify needs and availability.
Recruit, train, and manage Guest Service Intern program.
Develop and maintain summer housing training.
Assist in coordinating unit turnover, linen needed, and amenity setup.
Communicate key information about incoming summer group needs to team members.
Implementation and ongoing management of housing software programs.
Maintain an up-to-date residential management database to reflect contract termination and room changes, as well as living options, gender, and institutional percentages.
Maintain student access to building, removing access for students who have cancelled, and process room changes in the ID card system.
Ensures the successful execution of housing assignments.
Manage applications, contracts, assignments, and related data in the StarRez Housing database.
Maintain resident files and ensure that all required paperwork has been submitted.
Communicate in person and on the phone with information about meal plans, housing services, amenities, special services, and more, including upselling items when applicable.
Assist in the monitoring of expenses where applicable.
Send summer account statements to residents, assign collection of individual collection accounts to interns, flag residents in access system, communicate with clients as needed.
Manage inventory and distribution of summer housing supplies.
Explain University Center policies, procedures, facilities and unit descriptions to students, parents and staff.
Assist Director of Housing with occupancy planning, unit assignments, and roommate matching.
Assist Sales Staff with reports, projects, tours and presentations as needed.

Housing Operations Manager

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