layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Customer Service Associate III at Texas A&M University System | LAYIQ

Sample Prep and Cataloging
Participates in sample processing by receiving samples and accessioning by entering case data into TVMDL’s LIMS. Reviews submittal forms and interpret test requests/client instructions.
Data Entry, Interpretation
Enters veterinary medical data from accessioned TVMDL submissions, including reading written text or web portal submission files, and obtains assistance from professional staff regarding various medical terminology interpretations as needed.
Client Communication
Communicates with clients requesting basic testing details and diagnostic information. Transfers client calls to the appropriate TVMDL staff members as appropriate. Resolves customer concerns and complaints. Adds, verifies, retrieves, and updates customer information as appropriate.
Quality Assurance & Safety
Adheres and conforms to quality assurance and safety programs and procedures. Assists in identifying incidents of nonconformance and noncompliance. Actively participates in quality assurance and safety programs.
SOPs, Procedures, Forms, Other Documentation
Reviews quality assurance documents to ensure clarity of instructions for entry-level staff.
Administrative Duties
Files, copies, and scans relevant paperwork, including but not limited to submission forms, regulatory forms, and supplemental information.
Training & Mentorship
Cross-trains in duties with other staff members to provide backup in case of absence.
Other
Performs work with adherence to federal, state, Texas A&M University System, and TVMDL safety rules, regulations, policies, and procedures. Performs work in such a way as to not expose others or oneself to hazards that are avoidable by reasonable and approved methods. Adheres to and maintains confidentiality of written and oral documentation/communication at TVMDL, which demonstrates an awareness of and compliance with the AAVLD Accredited Quality System that conforms to Texas A&M University System and Texas state requirements, as well as observes and adheres to TVMDL policies and procedures.
Additional Position Details: This position is enrolled in the TVMDL Salary Step Program, offering up to two pay increases in the first 18 months of employment for satisfactory performance.
Incumbent will be required to take a pre-exposure rabies vaccination series; TVMDL will cover all costs.
TVMDL is located on the campus of Texas A&M University (TAMU). Parking permits are available from TAMU at the expense of the employee.
This position is required to work onsite during normal business hours M-F 8 AM to 5 PM and will participate in a Saturday rotation with fellow staff members.
TVMDL is considered an essential component of the Texas A&M University System (TAMUS) and remains operational for several "open holidays" in which overtime or compensatory time may be earned.
Occasional in-state travel is required. Operates assigned equipment in a safe manner and in adherence to all TAMUS, AgriLife, and TVMDL policies as well as local, state, and federal laws.

Customer Service Associate III

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