layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Contact Center Supervisor - Charlotte
Wrench Group
Charlotte, North Carolina
Source: Wrench Group careers · View original posting
Employer job description
From Wrench Group's posting. “We” and “our” refer to the employer.
Overview
You’ve been supervising and coaching people for a few years now, and you love what you do but you’re tired of working for a company that doesn’t listen to you. You’ve got a talent for guiding and inspiring people. You’d be perfect for our Contact Center Supervisor position!
Your Role:
As Contact Center Supervisor, you’ll:
Review the performance of the employees that report to you.
This includes setting goals, having conversations about their performance, providing positive reinforcement, and quickly addressing any issues.
Review company processes to improve them.
We aren’t one of those companies that are resistant to change! If something could be done differently to make things easier and better for customers or employees, we wanna know!
Build your team up!
You’ll be on the lookout for talents and skills in the employees that report to you. It’s your job to build them up and help them best use their skills!
Communicate with other departments for support.
Throughout the day, you’ll talk with other teams to make sure all employees have the support they need.