Range Explanation:
Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
Pay Range is the entire compensation range for the position.
The Pima County Information Technology Department (ITD) is seeking a self-motivated, thorough, disciplined, and perceptive professional to serve as an Information Technology Support Engineer. This is a senior-level position on a technical support team that provides services across all ITD disciplines and applications supported by the department.
The successful candidate will be an adaptable, well-rounded technical professional with a combination of strong technical, interpersonal, communication, and analytical skills. This position requires a team-oriented individual with a strong work ethic, an agile mindset, and the initiative to identify what needs to be done and see it through. The ideal candidate is a proactive problem-solver who thrives in a broad range of technical disciplines and is committed to continuously improving processes, services, and outcomes.
Candidates should have experience in at least two of the following areas:
Application Administration
System Administration
Networking
- Data Center Operations
- Cloud Integration
- Desktop Support
This role requires close collaboration with other project teams, making strong interpersonal and communication skills essential. The position offers opportunities to apply and expand your technical expertise, work in a supportive and collaborative environment, and advance your career. Bring your energy, enthusiasm, professionalism, and commitment to continuous improvement and help make a difference in our community by supporting the mission of Pima County government.
Depending on the specific assignment, CJIS certification may be required to successfully complete the probationary period.
This is an in-office position located in Tucson, AZ, and cannot be remote. The Information Technology is unable to provide visa sponsorship for this position.
Essential Functions :
As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department’s need and will be communicated to the applicant or incumbent by the supervisor.
Within the centralized Information Technology Department (ITD
Maintains detailed records of equipment deployment, configurations, and any issues encountered during the process; Prepares reports on logistics performance, cost savings, and efficiency improvements; Plans and coordinates the installation and relocation of computer hardware, software, and peripherals across various departments or locations; Maintains open communication with various stakeholders, including IT teams, department heads, and end-users; Leads and participates in support for all types of tickets received by ITD: resolving
problems, creating new capabilities, etc.; Participates in forecasting computing/communications growth and provides pro-active capacity management; Participates in the disposal of obsolete client and computing/communications center equipment; assists in client license compliance; Leads the automation, installation, configuration, documentation, troubleshooting and maintenance of ITD assets; Participates on Microsoft Teams to drive standardization and strategic implementations; Conducts testing to ensure the functionality and
performance of computing and/or communications systems; Identifies and resolves any issues or malfunctions, troubleshoots problems related to connectivity and equipment failures.
Within the Facilities Management Department:
Manages fiber/copper builds for all Pima County cabling projects; Manages Pima County’s three Communications Job Order Contractors (JOC's), ensuring they follow Pima County communication specifications; Creates, maintains and updates Pima County communications specifications; Supports Pima County users regarding communications projects, ensuring they receive the required information to complete tasks efficiently and within budget; Oversees Blue Staking for Pima County, ensuring outside plant communications remain secure and
functional; Designs and builds copper/fiber redundancy to ensure Pima County key locations retain communications capability; Creates budgets and calculates costs for potential future communications projects for upper management; Forecasts maintenance costs for both fiber and copper throughout Pima County; Ensures our JOCs are cleared for work at Superior Courts, Juvenile Courts, Justice Courts, Recorders Office and Jails.
Minimum Qualifications:
- Bachelor's degree from an accredited college, university or technical trade school with a major in computer science, computer engineering, management information systems (MIS), or a closely-related field as determined by the department head at the time of recruitment AND four years of work experience in the maintenance and administration of client computing or communications hardware and software infrastructure .
- OR: An Associate's degree from an accredited college, university or technical trade school with a major in computer science, computer engineering, management information systems (MIS), or a closely-related field as determined by department head at the time of recruitment AND six years of work experience in information technology including four years of experience in the maintenance and administration of client computing or communications hardware and software infrastructure.
- (Relevant experience and/or education from an accredited college or university may be substituted.)
- Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.
- Preferred Qualifications : (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.):
- Experience maintaining and supporting utility scripts, ideally PowerShell.
- Experience with/knowledge of Microsoft Exchange, Active Directory, O365, SharePoint, Teams, Azure, or Intune/MECM.
- Experience supporting, deploying, and upgrading desktop applications.
- Experience providing customer support.
- A formal resume as a file uploaded in addition to the job application.
- Selection Procedure: Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process.
- Supplemental Information: Licenses and Certificates : Valid driver license is required at time of application. Valid AZ driver license is required at time of appointment. The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicant’s suitability to operate county vehicles in accordance with Pima County administrative procedures. Failure to obtain and maintain the required licenses and certifications shall be grounds for termination. Any offer of employment resulting from this recruitment is contingent upon Fleet Services’ review and approval of the candidate’s driving record.
