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Pima County
Tucson, AZ; LIBRARY, SAM LENA-SOUTH
Source: Pima County careers · View original posting
From Pima County's posting. “We” and “our” refer to the employer.
Compensation
Pay Range
Hiring Range: $17.90 - $21.03 Per Hour
Pay Range: $17.90 - $24.16 Per Hour
Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
Pay Range is the entire compensation range for the position.
Join the Sam Lena-South Tucson Library as a part-time Library Technical Assistant! This position provides customer service, assists customers with library technology and personal electronic devices, and supports daily library operations. We invite candidates with experience resolving customer concerns, organizing work, and prioritizing tasks to apply.
This position requires the ability to report to, and travel between, assigned library locations during the workday within a reasonable timeframe.
As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department’s need and will be communicated to the applicant or incumbent by the supervisor.
Provides customer service by working directly with the public, answering telephone calls, sending electronic communications, interpreting and relaying library and Pima County policies and procedures, resolving complaints, and providing technical assistance with library equipment and software; Assists the public in the use of library resources and services including the catalog, databases, online accounts, digital downloads and self-service technologies; Troubleshoots and maintains library computers which includes working with library
department and Pima County IT staff to resolve technological issues at division level; Assists library users with personal devices and technology including common web-based platforms, digital downloads, operating systems, software, and applications; Checks items in and out, issues and updates library cards, collects fines, processes deposits, bills customer accounts, issues refunds, processes reserved items and ILLs and researches information in customer accounts; Provides services to community members and library users by
demonstrating cultural competence and emotional intelligence in support of the Library’s diversity, equity and inclusion initiatives as well as strategic directions; Communicates effectively both verbally and in writing.
Abides by state and federal laws in handling confidential and sensitive information; Demonstrates and utilizes skills in problem solving, decision making, conflict resolution, de-escalation, and assessing needs of library patrons to effectively answer questions and meet requests.
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