layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

IT Learning Specialist & Trainer at Wilson Elser | LAYIQ

Create courseware, update intranet content, support end users, and collaborate with IT teams to tailor training strategies for onboarding, new user groups joining the Firm, new product launches, etc.
Deliver training in a variety of settings, for varied audiences and skill levels; live meetings, one-on-one sessions, classroom training, and curate other learning modalities focused on building lasting user confidence and competency.
Develop and provide IT and end user training on computer hardware and application software
Conducts the research necessary to develop and revise training courses and prepare appropriate training catalogs
Prepares all instructor materials (course outline, background material, and training aids)
Prepares all student materials (course manuals, workbooks, handouts, completion certificates, and course critique forms)
Serve as the subject matter expert on the firm’s core software, with comprehensive knowledge of the functionality, integrations, and end user workflows, including:
Office 365 suite
Windows 11 iManage
Emburse (formerly Chrome River)
DropBox
Webtime or iTimekeep
Zoom/Teams
Experience with Atlassian Jira is a plus
Be open to learning legal-specific software to gain the knowledge needed for training, along with many in-house products that you'll also use in training sessions.
Deliver hands-on, empathetic support and issue resolution that prioritizes the end user experience, building trust and confidence with every interaction by your interpersonal warmth and your commitment to making every user feel supported, capable, and confident.
Contribute to system enhancements, upgrades, testing, and configuration efforts, translating technical changes into clear, user-friendly training and communication that supports smooth transitions.
Partner closely with Attorney and Legal support staff to understand user needs, identify training gaps, and co-develop solutions that improve system utilization and user satisfaction.
Lead positive change management initiatives by guiding users through system transitions, new tool rollouts, and process enhancements with empathy, clarity, and a focus on sustainable adoption and user empowerment.
Travel as needed to deliver in-person training, support system rollouts, and build face-to-face relationships with end users across offices.

IT Learning Specialist & Trainer

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