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MillerKnoll
MI - Zeeland Mainsite Building B - West
Source: MillerKnoll careers · View original posting
From MillerKnoll's posting. “We” and “our” refer to the employer.
Why join us?
At Design Within Reach, home comes first. We believe in creating and sourcing pieces that move with you and are meant to be enjoyed over a lifetime – from home to home, generation to generation. For us, that means exceptionally crafted, built-to-last, and beautifully designed furnishings.
Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of Design Within Reach means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Design Within Reach to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.
GENERAL PURPOSE
We are looking for a best-in-class Customer Service Specialist! Our representatives serve as a point of contact for managing the day-to-day requirements of DWR and Knoll web customers, including services such as returns, replacements, cancellations, and order status. DWR/Knoll’s Customer Service Specialists provide exemplary customer service to support the Retail Operation organization through these operational tasks. As a Customer Service Specialist, you will report to the Customer Service Managers.
The schedule for this position is Tuesday-Saturday, 9am – 6pm Eastern Time.
ESSENTIAL FUNCTIONS
Answer incoming phone calls and written correspondence to assess the customer’s needs, solve the issue at hand, and communicate resolution in a timely, complete, and thorough manner.
Manage multi-faceted customer service inquiries professionally with information accuracy, appropriate grammar, spelling, and empathy.
Regularly rotate through different operational systems, utilizing a variety of skill sets.
Become an expert in product knowledge and DWR/Knoll policies and procedures, ensuring the ability to react to and solve customer service requests as efficiently as possible.
Provide connections to the Sales Organization wherever needed to ensure continuity of care for each customer, web, or studio.
Review and solve order payment issues.
Facilitate and manage customer inquiries, including returns, replacements, cancellations, and order status, ensuring adequate documentation is present and customer needs are resolved promptly.
Maintain product knowledge to respond to product inquiries and requests for information and/or parts.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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