layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Floral Assistant Department Manager at Hy-Vee | LAYIQ

No two shifts are exactly the same, but here's what you can expect: Deliver outstanding customer service by greeting every customer warmly, counseling them on plant and floral care, taking special requests, and creating arrangements to their specifications
Check orders for the day, set up a timeline and production schedule, and ensure all customer orders are fulfilled completely and on time
Oversee floral designers and clerks by outlining duties, providing training including simple designs and phone order procedures, and following up to ensure tasks are completed
Understand and process FTD, interstore, and Teleflora orders; maintain confidentiality on all orders placed including sender, recipient, order details, and cost
Review the appearance of merchandise throughout the department and the store; inventory, replenish, and address damaged product
Order flowers and supplies daily or as needed and receive deliveries, put product away, review invoices, and log in the record book
Clean, process, and cut flowers appropriately and wrap with care to avoid damage
Ensure the department is clean and neat including cases, shelves, and floors
Identify key areas throughout the store to place specials and share ideas for arrangements for occasions such as weddings, funerals, and anniversaries
Assist the manager with paperwork, scheduling, pricing, displays, promotions, and pre-orders
Stay current on floral industry trends by reading industry references and remaining open to new ideas
Assume management responsibilities in the absence of the Department Manager
Answer the phone promptly and provide friendly, helpful service to customers who call, including taking product orders
Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines
Pitch in with other tasks or special projects as they come up
Your Skills
To be successful in this role, you'll need to be able to: Bring commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer and team experience
Lead, train, and support floral designers and clerks in a fast-paced retail environment
Solve practical problems and make sound decisions with a variety of variables and limited standardization
Apply math skills including fractions, decimals, and percentages in day-to-day tasks
Demonstrate strong knowledge of floral products, care and handling, and plant and flower identification
Communicate clearly with customers, team members, and vendors and provide direction and guidance
Handle confidential information including ad items, sales and order records, and customer order details with discretion
Reporting Relationships
Accountable and Reports to: Store Director; Store Manager; Assistant Managers of Perishables, Store Operations, Health Wellness Home; Floral Department Manager
Direct Reports: Floral Clerks, Floral Designers
Education and Experience
High school diploma or equivalent experience; department training is helpful
Over six months of similar or related experience preferred
Physical Requirements
Frequently stand and walk throughout a shift in sales, food service, or delivery areas
Where applicable to the role: ability to safely use sharp knives and blades for food preparation
Where applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment
Where applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standards
Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties
Working Environment

Floral Assistant Department Manager

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