Group Manager

Overview

If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft, our partners, and our customers. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work. We make doing business with Microsoft easy.

Microsoft Enterprise Direct Operations, within Microsoft Business Operations, provides direct and centralized operations services for customers to transact with Microsoft. We are accountable for designing and executing services across the customer lifecycle. We relentlessly pursue process efficiency, timeliness, quality and compliance, all while providing world class Customer experience.

We are looking for team members to join our team to focus on delivering an exceptional Customer experience with deep expertise in Contracting, Order Management, Billing and Supplier Management and Customer relationship experience. Our organization focuses on order to cash lifecycle for Microsoft products and services. The process team’s mission is to drive significant and transformative changes that align with the organization’s long-term strategic goals while maintaining a culture of continuous improvement.