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PerkinElmer
GSK (Collegeville) - Customer Site PA
Source: PerkinElmer careers · View original posting
From PerkinElmer's posting. “We” and “our” refer to the employer.
When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
Job Title
Customer Support Engineer
Location(s)
GSK (Collegeville) - Customer Site PA
Job Description
We are looking for a highly motivated Customer Support Engineer to providing expert service and support to customers at customer site. Suggests and delivers services and support which includes direct installation, maintenance and repair of multi-vendor lab equipment, validation services, IQ/OQ and service agreements. Represents the face of PerkinElmer to the customer and drives repeat purchases and long-term satisfaction by best-in-class responsiveness and professionalism in all customer interactions.
Job Responsibilities
Primary role will focus on installs, repairs, maintenance, validation, and qualifications of multi-vendor equipment at customer site.
Accountable for assigned company assets to include tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.
Proactively develop technical and soft skills to maintain and enhance PerkinElmer’s value proposition to the customer
Seek higher level certification through participation in company sponsored training & development offerings
Complete all administrative tasks to include but not limited to time reporting, LMS trainings, etc..
Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment
Liaise daily with other Scientific Services staff across all sites.
Reports any scheduling failures to the local scheduler and or customer (as required) to reschedule.
Performs all work in accordance with established safety procedures.
Complies with all company policies and procedures and adhere to company standards.
Escalates in a timely manner any issues or concerns that arise.
Performs other duties as required.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time.
Critical Skills
Technical problem-solving skills and attention to detail
Strong communication skills both written and verbal.
Self-motivated and ability to work under pressure to balance conflicting deadlines.
Initiative driven with proactive skill set to improve processes.
Service orientated attitude combined with innovative thinking.
Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, Information Technology or related discipline including military experience and 3+ years of experience OR
High School Degree or equivalent with 7+ years of related experience
The annual compensation range for this full-time position is $70,000 to $85,000. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.
PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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