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fareharbor
Honolulu
Source: fareharbor careers · View original posting
From fareharbor's posting. “We” and “our” refer to the employer.
At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.
With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.
Our team is an ‘Ohana of 1,000+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.
Own It.
Act With Integrity
Embrace the Challenge
Why FareHarbor?
Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.
And since day one, we’ve known that our real success lies in our people—the Ohana.
With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to work—to believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing.
We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.
From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.
FareHarbor is seeking a Client Success Manager to support Hawaiʻi clients through high-quality onboarding today and grow into a deeper Client Success role over time.
This is a hands-on, technical role for someone who enjoys learning how businesses operate and translating those needs into a well-built FareHarbor dashboard. Initially, the CSM will work closely with the onboarding team to support new client builds, training, and launches—particularly for Hawaiʻi operators with complex operational needs.
As the role develops, the CSM will build the product knowledge, local-market understanding, and internal relationships needed to support Client Success projects. This includes helping existing clients improve older or complex dashboards, adopt relevant features, and solve operational challenges alongside Account Managers.
This role will not initially own a client portfolio or serve as the primary relationship manager. Instead, it is intended to add local, technical capacity where it is needed most while creating a strong pathway into Client Success.
The role will begin with a strong focus on supporting onboarding. As the CSS gains experience with FareHarbor dashboards, Hawaiʻi client setups, and internal processes, they will take on more Client Success responsibilities. Over time, this person can support larger dashboard-improvement projects and help existing clients make better use of FareHarbor’s features—contributing to stronger client health, adoption, and retention across Hawaiʻi.
Compensation
$80,482-$120,722, plus 10% bonus potential
Please note you must be authorized to work in the United States for this position.
At FareHarbor, we believe making experiences better for everyone starts with fostering a workplace where every voice is heard and everyone is empowered to thrive. We’re committed to inclusion, welcoming all qualified job seekers to apply and join our ‘ohana.
To learn more about how we use your information, see our Privacy Statement for Applicants
. By submitting your application, you confirm that you understand and agree that your information will be processed in accordance with our Privacy Statement for Applicants.
Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening.
FareHarbor is an equal opportunity employer in accordance with all applicable federal, state and local laws. We do not discriminate on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, national origin, disability, age, or veteran status, or any other classification protected by federal, state, or local law. If you need adjustments during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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