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General Motors
Warren, Michigan, United States of America; GM Global Technical Center - 7000 Bldg
Source: General Motors careers · View original posting
From General Motors's posting. “We” and “our” refer to the employer.
Job Description
The Collision Technical Liaison – MIC Strategy is the technical backbone of GM’s Collision Team, ensuring that MIC strategy, certified network standards, and repair best practices are executed consistently across dealer and independent collision sites.
This role focuses on hands-on technical guidance, repair process execution, and field-facing support (not market intelligence ownership), and works in close partnership with the Market Intelligence – Business Analyst / Industry Relations Lead and the Collision Team to translate insights and strategy into practical repair standards, tools, and procedures at the shop level.
You will serve as the collision technical subject matter expert (SME) on ADAS, restricted parts, OEM position statements, tools and equipment, and shop readiness—bridging stakeholders across GM, CRN shops, insurers, and key platforms (CCC, APD, Carwise) to protect GM brand integrity and ensure safe, OEM-correct repairs.
5+ years of experience in collision repair operations or GM Field operations, OEM-certified network management, or collision technical training (shop, OEM, or insurance-side).
Prior experience working within an OEM Certified Repair Network (CRN), MSO technical leadership, or OEM field technical role.
Familiarity with insurance claims and FNOL workflows, including how shops, insurers, and OEMs interact from first notice through repair completion.
Experience supporting or interacting with litigation, risk, or legal reviews related to collision repair outcomes.
I-CAR Platinum Pro Level 3, OEM technical certifications, or equivalent experience (or ability to obtain within 6–12 months), or technical certifications aligned with automotive repair.
Exposure to EV and advanced material repair requirements and OEM certification standards.
Comfortable working in a matrixed environment, partnering with Market Intelligence / Business Analyst roles for insights and analytics, program managers and engineers for standards and updates, and field teams and shops for execution and feedback.


GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).

This role is categorized as hybrid.
This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.

The selected candidate will be required to travel <25% for this role.

Relocation benefits are available for candidates who qualify under company policy.

 About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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