layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Senior Fraud Analyst - Merrill Wealth Management at Bank of America | LAYIQ

Services banking products with high-risk activity to maximize approval of legitimate transactions, minimize client impact at the point of sale, identify fraudulent activity and restrict account activity
Assists Fraud Strategy partners with development of new tactics by facilitating controlled tests and simulations within the production environment
Tests existing customer facing capabilities (credit, debit, transactions, deposit activity, and online activities) for unknown vulnerabilities resulting in potential fraudulent exploitation and unplanned loss
Participates in triage related to Executive Escalations & Incident Response fraud activities
Reviews and investigates reports of suspected fraudulent activity with accurate recording of data captured during client interactions
Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
Required Qualifications: 1+ years of fraud servicing or call center experience.
Has the ability to learn and adapt to new information and technology platforms
Desired Qualifications: Experience working in a financial/banking center
Fraud detection and prevention experience
Exhibits sound judgment and discretion when handling sensitive information
Strong computer application skills, including proficiency with Microsoft Word, Excel, PowerPoint, and Salesforce
*** 1st and 2nd shifts available **
Skills: Customer and Client Focus
Data Collection and Entry
Due Diligence
Issue Management
Oral Communications
Active Listening
Adaptability
Attention to Detail
Policies, Procedures, and Guidelines
Written Communications
Business Acumen
Collaboration
Critical Thinking
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.”
Shift: 1st shift (United States of America)
Hours Per Week: 40

Senior Fraud Analyst - Merrill Wealth Management

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