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USAA
San Antonio Home Office II/III; Phoenix Campus (Main); Tampa Campus; Charlotte, NC - CENTS; Colorado Springs Campus; Plano Legacy; Tampa Crosstown
Source: USAA careers · View original posting
From USAA's posting. “We” and “our” refer to the employer.
Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.
We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
The Opportunity
Job Description Summary
Within defined guidelines and framework, protects the financial interests of USAA and our members by thoroughly investigating and resolving complex and moderately complex fraud and non-fraud transactional disputes filed by members on their credit cards, debit cards and deposit accounts in compliance with federal and state Laws, Rules, and Regulations (LRRs).
Attempts to recover funds in accordance with payment association rules (Visa, Amex, NACHA, Zelle, etc.).
Engages in customer service activities to satisfy member requests and provide dispute resolution outcomes. Operates in a highly regulated environment where performance is measured by quality and productivity metrics aligned to business scorecards.
This job profile is designated as a Sensitive Position.
Sensitive Positions are those positions in which individuals have the authority and ability to conduct in-scope activities (movement of USAA or Member funds) as defined within the Enterprise Sensitive Positions Mandatory Time-Away Compliance Policy.
Employees in Sensitive Positions are required to fulfill a Mandatory Time-Away (MTA) requirement of 10 consecutive business days each calendar year.
Location
This position can be based in one of the following locations:
San Antonio, TX
Plano, TX
Phoenix, AZ
Colorado Springs, CO
Charlotte, NC
Tampa, FL
Hours
Monday – Friday
8:00am - 5:00pm or 7:30am - 4:30pm
Relocation
Relocation assistance is not available for this position.
High School Diploma or General Equivalency Diploma.
2 years of customer contact experience in a financial services organization, including dispute resolution, fraud investigations, and conflict resolution.
1 year of analytical problem-solving experience.
Experience working under Federal Banking Regulations, including Regulation E, Regulation Z, and/or UDAAP.
Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
Working knowledge of NACHA Operating Rules and electronic payment processing guidelines.
Strong attention to detail with the ability to navigate multiple systems and applications.
US military experience gained through military service or as a military spouse/domestic partner.
Compensation
The salary range for this position is: $43,680.00 - $67,840.00
Sponsorship
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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