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The Mather in Tysons
The Mather (Tysons, VA)
Source: The Mather in Tysons careers · View original posting
From The Mather in Tysons's posting. “We” and “our” refer to the employer.
Join our vibrant team at The Mather, where we create meaningful moments every day. As a Lobby Receptionist
, you’ll be the first point of contact for residents, families, and guests, providing a warm welcome, ensuring safety, and delivering exceptional concierge services.
This is a full-time hourly position. Weeknight, weekend, and holiday availability required.
ESSENTIAL FUNCTIONS
Provides exceptional customer service to all residents, guests, and visitors of the Mather.
Maintains systems for secure storage and distribution of keys and key cards used by concierge and other experience centers.
Provides administrative support for the update, storage and distribution of directories, Concierge handbook, safety and emergency procedures, parking assignments, training materials and participation, and other documents necessary to provide exceptional and efficient concierge services.
Listens to resident concerns and requests; guides to existing solutions, communicates issues to appropriate experience centers; follow up to ensure positive and meaningful experiences for residents.
Maintains system to receive, record, store and distribute packages.
Coordinates resident requests for portfolio of concierge services, including transportation reservations; monitors resident app dashboard and responds quickly to needs.
Maintains daily check log, service log and other pertinent records.
Completes incident reports for emergencies; and feeds forward non-emergency information to assure efficient communication between concierge, supervisors and other experience centers.
Ensures proper programming, resetting and functioning of emergency pendants; responds to pendant alarms; and monitors building entrances for safety/security.
Coordinates guest suite process to ensure exceptional experiences for guests including reservations, check-in and check-out, key cards and housekeeping; maintains calendars; sends reminders to experience centers and creates billing summaries for accounting.
Coordinates with building services to provide exceptional customer service and security during overnight shifts.
Identifies areas for improvement, proposes possible solutions, and participates in data collection and process changes as part of the Quality Assurance Process Improvement process.
Hourly Pay Range
$20.50 — $23.50 USD
The Mather is a Life Plan Community in Tysons, Virginia, for those 62 and better that defies expectations of what senior living is supposed to be. More than a luxury residence, The Mather is in an enviable walkable, urban neighborhood, close to the Metro and all the DC area has to offer. Opened in March 2024, The Mather includes 293 independent living apartment homes, as well as assisted living, memory support, and skilled nursing, along with multiple restaurants, a fitness center, art studio, gardens and more.
The Mather is located at 7929 Westpark Drive, Tysons.
Based in Evanston, Illinois, Mather is a unique, non-denominational, not-for-profit organization founded in 1941. Dedicated to developing and implementing Ways to Age Well
SM
, we create programs, places, and residences for today’s young-at-heart older adults. Mather has received a national certification as a Great Place to Work
®
, and has been selected as a Nation’s Best and Brightest in Wellness Award recipient four years in a row.
Mather is an equal opportunity/affirmative action employer committed to an inclusive workforce. Candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.
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