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Neara
San Francisco, California, United States
Source: Neara careers · View original posting
From Neara's posting. “We” and “our” refer to the employer.
Imagine having the power to stress-test an entire power grid against a hurricane or thunderstorm before the clouds even gather. That is the reality we are creating at Neara.
We use advanced machine learning to create engineering-grade, physics enabled digital twins of electricity grids across four continents, this helps asset owners understand their biggest challenges and bring the most viable solutions to life across millions of kilometres of infrastructure.
By simulating extreme weather and structural stress at a network-wide scale, we empower the world’s largest utilities to pinpoint risks, optimise investments and build a more resilient global energy future.
Our team is a collection of brilliant minds who are fanatical about making a tangible difference in the real world, utilising AI and machine learning to accelerate everything from data classification to complex scenario analysis. We have built a special culture where innovation thrives because everyone owns the mission and we need smart, creative people to help us scale this impact to every corner of the globe.
Director, Customer Success
Neara is hiring a Director, Customer Success to oversee a strategic portfolio of electric utilities across the United States. Reporting directly to the VP of Customer Success, you will manage a team of 4-5 Customer Value Architects and Forward Deployed Engineers, driving multi-year enterprise software engagements from initial pilot phase through full-scale deployment and long-term value realization.
In this role, you will act as a trusted operational and strategic advisor to utility executives. You will guide them through complex software deployments and help embed Neara’s core solutions, including Wildfire Mitigation, Resiliency & Reliability, Asset Management, Risk & Value Optimization, and Design & Construction, into their daily operational workflows.
You will balance hands-on program management, technical team leadership, and executive stakeholder navigation to ensure our platform delivers measurable business outcomes across the entire customer lifecycle.
Play a pivotal role in protecting critical infrastructure and preventing catastrophic events, applying cutting-edge digital twin technology to solve real-world wildfire, storm, and resiliency challenges across the US power grid.
Take ownership of a critical, senior leadership position within Neara’s US organization, reporting directly to executive leadership while directly shaping our customer playbook.
Work with massive, engineering-grade physics and AI models that simulate millions of miles of infrastructure, solving complex software adoption and operational challenges that few companies are capable of addressing.
Lead an elite team of technical contributors in a fast-paced environment that balances the autonomy to drive key accounts with direct access to company leadership, product builders, and domain experts.
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