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saxbys
Philadelphia, PA
Source: saxbys careers · View original posting
From saxbys's posting. “We” and “our” refer to the employer.
Saxbys | Philadelphia, PA (Hybrid) | $72,000/year + Annual Bonus + Benefits | Up to 80% Travel
Saxbys is more than a cafe company — it's an Experiential Learning Platform. Every Saxbys cafe is operated by a Student CEO who runs the location as a real business, and it's our Tier 1 cafes — new cafe openings and underperforming locations — where that experience is either built or broken.
As our Senior Leadership Training Manager, you're first and foremost a people leader: you'll recruit, coach, and manage a team of 6+ Leadership Training Specialists, holding weekly 1:1s and a weekly team meeting to develop each of them toward their next role as a New Market Leader or Area Operations Manager. You'll pair that leadership with hands-on execution — leading Grand Openings from the ground up and setting the tone for preparedness and accountability at the cafe level by leading from the front.
This is a hands-on, traveling role for someone who thrives on building people as much as building systems.
Maintain documentation, prioritize missions, and manage action plans for the Development Pod, ensuring every Tier 1 cafe's needs are tracked and addressed.
Own the on-the-ground execution of Grand Opening plans, training delivery, and cafe set-up — bringing Saxbys culture and brand standards to life at every new cafe.
Recruit, onboard, coach, and manage a team of 6+ Leadership Training Specialists, developing each into a future New Market Leader or Area Operations Manager.
Partner with the Senior Operations Implementation Manager and L&D team to plan and execute SCEO Camps, from budget and travel logistics to on-the-ground delegation.
Own day-to-day guest recovery ticket response and resolution through Zendesk, meeting 24-hour response standards while building your team's ability to handle it themselves.
WHO YOU ARE
You're a people manager first — someone who genuinely enjoys developing others, with a track record of managing a team of multiple full-time team members, holding them accountable, and coaching them toward their next role. You've spent real time in four-wall food and beverage or retail operations — enough to know what it takes to run a location and hold a team to a standard under pressure.
You're a pattern-matcher and a root-cause thinker: when something breaks at a cafe, you don't just fix it, you figure out why it happened and put a plan in place to stop it from happening again. Ideally you've also run large-scale trainings or events like Grand Openings or camps — the kind of experience that means you can walk onto a chaotic Grand Opening floor and bring order to it. Saxbys experience is a strong plus.
WHY SAXBYS
This isn't a desk job — it's the chance to be the person who sets the tone at every new Saxbys cafe and builds the next generation of Saxbys leaders, one Grand Opening at a time. Along with a $72,000 base salary, an annual bonus, and comprehensive benefits, you'll travel across our operating regions (up to 80% of the time) and see the direct impact of your work on cafes, teams, and Student CEOs across the network.
Ready to build something great? Apply today!
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