layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
Loading LAYIQ…
Job opportunity
Customer Support Specialist
Oddin
Prague, Remote
Source: Oddin careers · View original posting
Employer job description
From Oddin's posting. “We” and “our” refer to the employer.
- Location: Prague
- Remote (Rotating Shifts)
- ICO cooperation
- 𖤍 Oddin’s Call
Oddin.gg is the global leader in esports data science. Recognized as the fastest-growing tech company in Central Europe by Deloitte in 2024 and 2025, we provide cutting-edge esports betting solutions worldwide. As our company rapidly expands that’s why we’re looking for a Customer Support Specialist to help us drive our growth!
Your Position on the Board
Be the Frontline Voice:
Act as the dedicated point of contact for global B2B clients during live trading events, delivering clear, evidence-backed updates under time pressure.
Investigate Live Data:
Dig directly into back-office tools, Grafana, Freya, and log outputs to verify market states, analyze odds, check JSON payloads, and resolve settlement disputes.
Manage Live Incidents:
Coordinate multi-client incident responses via incident.io
, driving clear updates and conducting seamless escalations with Trading, Product, Risk, and Customer Success.
Uphold Integrity & Accuracy:
Perform match integrity checks, confirm tournament alignments, update game parameters, and maintain accurate documentation in Jira and HubSpot.
Execute Shift Handovers:
Collaborate with global offices (including Prague and Lima) to deliver structured shift handovers that keep 24/7 operations running flawlessly.
Our Idea of You
Esports & Betting Knowledge:
solid understanding of esports titles, match formats, and live betting workflows (fixtures, odds, market states, bet settlements).
Technical & Investigative Mindset:
Comfort working with back-office interfaces, reading JSON responses, using browser developer tools, and applying basic API troubleshooting steps.
Exceptional Communication:
Fluent spoken and written English with the ability to communicate technical and trading issues clearly, calmly, and concisely to international partners.
Methodical Problem-Solving:
A structured approach to isolating root causes, analyzing evidence, and prioritizing urgent operational issues.
Shift Flexibility:
Readiness to work rotating shifts, including weekends, in a 24/7 live environment.
Why Join Oddin.gg?
High Impact:
Join a newly formed core team of 6 Customer Support Specialists with high visibility and direct influence on client trust.
Clear Career Growth:
Fast-track potential into
Senior Customer Support Specialist or
Team Lead roles as our global operations scale.
Modern Stack:
Work with modern incident management, monitoring, and ticketing workflows, leveraging AI tools to streamline routine tasks.
About this listing
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
Employer posted: