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SPS North America
Schaumburg, Illinois, United States
Source: SPS North America careers · View original posting
From SPS North America's posting. “We” and “our” refer to the employer.
Mailroom Associate
The Mailroom Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.
The Mailroom Associate provides exceptional mail and shipping/receiving services, delivering operational functions in the following areas: processing of inbound/outbound mail, distributing/delivering mail, shipping and receiving products and supplies, scanning and processing mail, and supporting the onsite business service center in a timely manner.
Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service.
Provides 5-star customer service to all employees in all forms of communication.
Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package.
Sorts non-accountable mail and distributes mail/packages to company personnel.
Scans mail to customers using a Kodak scanner.
Sorts claims and manually folds and stuffs claim letters.
Operates a folder inserter machine to fold and insert claim letters.
Operates mail machines, including postage meters, photocopying machines, and mail folding and inserting equipment.
Operates a Pitney Bowes postage meter to process outgoing mail.
Maintains records of receipt, mailing dates, and other required information.
Manages outgoing mail/package transactions.
Performs duties associated with shipping and receiving of materials.
Notifies employees upon receipt of inbound deliveries.
Acts as point of contact for company personnel on mail/package inquiries.
Submits work orders for certain requests.
Services six copy rooms throughout the building by maintaining cleanliness and organization, stocking miscellaneous supplies, replenishing paper in copy machines, performing first-level troubleshooting, and picking up mail.
Maintains the Business Service Center area in a neat and orderly fashion.
Monitors levels of office supplies and replenishes and orders supplies accordingly.
Provides support for special projects as requested by the customer.
Proactively seeks out additional work during downtime.
Builds professional relationships with customers and other teams.
Maintains professionalism and composure when interacting with all employees.
Trains back-up and provides guidance on policies and procedures.
Determines what additional support is needed when handling sensitive inquiries.
Provides exceptional customer service to client.
Provides reception or concierge (front of office) or hospitality (back of office) coverage as needed.
Performs other duties and responsibilities as assigned.
Strong verbal and written communication skills.
Excellent customer service skills.
Ability to adapt to changing priorities and customer needs.
PC skills and MS Office Suite experience.
Ability to handle multiple tasks simultaneously.
Good organizational skills.
Working knowledge of MFD equipment.
Ability to operate mailroom equipment, including postage meters, scanners, photocopiers, and folding/inserting machines.
Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions.
Possesses ability to work independently and is capable of completing projects.
Ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials.
Ability to perform basic, first-level troubleshooting of office and copy room equipment.
Compensation
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.
This posting is for an existing vacancy.
Pay Range
$19 — $21 USD
An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
We offer a variety of recognition programs for all levels of employees.
Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
Are available for employee and client referrals for current employees.
Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
SPS is a global workplace solutions and business transformation company operating in more than 20 countries
. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews.
SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role.
SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below:
Data Privacy Statement
You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
Applies when submitting through the employer's application site.
By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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