layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Associate Customer Experience Engineer
Hevo Data
Pune, Maharashtra
Source: Hevo Data careers · View original posting
Employer job description
From Hevo Data's posting. “We” and “our” refer to the employer.
About Hevo
Hevo Data is a no-code data pipeline platform that helps companies consolidate data from multiple sources for faster analytics. Our fully managed pipelines let data teams move data from 150+ sources (databases, SaaS applications, cloud storage, SDKs, streaming services) into warehouses and lakes, all without writing code.
Over 2,000 data teams in 45+ countries use Hevo, including DoorDash, Foot Locker, Arhaus, and Santander. We’re top-rated in the G2 Data Pipeline category, backed by Sequoia Capital, Qualgro, and Chiratae Ventures, and operate out of San Francisco and Bangalore.
Role Summary
An Associate Customer Experience Engineer owns customer issues end-to-end, keeps unnecessary escalations to a minimum, and ensures every interaction reflects a high standard of customer experience.
This role centers on troubleshooting JDBC-based sources and integrations, partnering closely with Product and Engineering whenever an issue calls for deeper investigation. The role calls for building solid technical depth over time, following and refining support workflows, putting AI and automation to good use, and adding to the team's shared knowledge so issues get resolved faster and more consistently across the board.