layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Senior Customer Experience Engineer
Hevo Data
Pune, Maharashtra
Source: Hevo Data careers · View original posting
Employer job description
From Hevo Data's posting. “We” and “our” refer to the employer.
About Hevo
Hevo Data is a no-code data pipeline platform that helps companies consolidate data from multiple sources for faster analytics. Our fully managed pipelines let data teams move data from 150+ sources (databases, SaaS applications, cloud storage, SDKs, streaming services) into warehouses and lakes, all without writing code.
Over 2,000 data teams in 45+ countries use Hevo, including DoorDash, Foot Locker, Arhaus, and Santander. We’re top-rated in the G2 Data Pipeline category, backed by Sequoia Capital, Qualgro, and Chiratae Ventures, and operate out of San Francisco and Bangalore.
Role Summary
The Senior Customer Experience Engineer takes ownership of the CX team's most complex, ambiguous, and high-impact customer issues, leading technical investigations through to resolution while keeping customers clearly informed throughout.
With deep specialization in JDBC-based sources and integrations, the role acts as the technical bridge between customers, CX, Product, and Engineering. Beyond resolving individual tickets, this role is expected to strengthen support processes, expand the use of AI and automation, build technical depth across the team, and mentor other CX engineers — pushing the team toward greater speed, accuracy, and consistency in service delivery.