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Centria Healthcare
Farmington Hills, Michigan, United States
Source: Centria Healthcare careers · View original posting
From Centria Healthcare's posting. “We” and “our” refer to the employer.
The Part-Time On-Call Representative manages the delivery of in-home care to catastrophically ill or injured clients across Michigan during weekend non-business hours. Operating remotely in a high-pressure, time-sensitive environment, this role coordinates care logistics in conjunction with Client Service Managers, negotiates staff pay rates, and ensures seamless client coverage.
Note: This is a remote position, but candidates must reside in Michigan to attend mandatory initial training at our headquarters in Farmington Hills, MI.
Shift Details & Compensation
24-hour shifts running from Friday 5:00 PM to Saturday 5:00 PM
OR
Saturday 5:00 PM to Sunday 5:00 PM.
Weekly commitment. Candidates will be assigned a recurring weekend schedule—working every Friday or every Saturday (with the option to take both shifts weekly if desired).
Flat rate of $250 per 24-hour shift.
Candidates must remain reachable and available to answer or return calls at any point during their assigned 24-hour shift window.
Location & Training Requirements
Remote (Must reside in the state of Michigan).
In-person training is required at our HQ in Farmington Hills, MI with Operations and Client Service Managers (CSMs) prior to starting remote shifts.
Essential Functions
Complete required in-office training at the Farmington Hills HQ.
Answer all incoming calls during the shift, returning any missed calls within
10 minutes.
Communicate effectively with clients, field staff, CSMs, and Operational Directors.
Fill open home-care shifts strategically while managing margins, utilization, and minimizing overtime/high pay rates.
Assist staff with basic tablet issues and submit IT support tickets when necessary.
Schedule or update client shifts within the Electronic Medical Records (EMR) system.
Maintain a calm, professional composure and apply critical thinking during high-stress, urgent situations.
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