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Amazon
Arlington, VA
Source: Amazon careers · View original posting
From Amazon's posting. “We” and “our” refer to the employer.
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, innovative and driven people. We are currently seeking an experienced and dynamic manager to bring their expertise to lead customer engagement strategy for the Amazon Travel & Events (AT&E) Meetings & Events program.
The Engagement Manager, Events Program will drive awareness, adoption, and behavior change for AT&E's managed meetings and events services by designing and executing strategic engagement across the customer journey (employee experience). You will structure content for modern channels, monitor journey health, and deliver targeted interventions that move customers (employees) from independent event sourcing to AT&E's managed program.
Working closely with cross-functional stakeholders, you'll translate intelligence into engagement strategies that drive measurable business outcomes.
Success in this role requires strong communication skills, a data-informed mindset, the ability to structure content for multiple channels, and a relentless focus on simplifying the experience for Amazonians.
Key job responsibilities
Owns and executes the customer (employee) engagement strategy for the Events program — driving awareness, adoption, and sustained usage of AT&E's managed meetings and events services through change management, education, and multi-channel engagement
The Customer Engagement & Experience (CEE) team is part of Amazon Travel & Events (AT&E). We are the team responsible for how Amazon employees discover, understand, and engage with AT&E's travel and meetings & events programs.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.
Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, VA, Arlington - 111,300.00 - 147,200.00 USD annually
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