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Walmart
Bentonville, AR
Source: Walmart careers · View original posting
From Walmart's posting. “We” and “our” refer to the employer.
Position Summary...
The Senior Director of Customer Engagement Services (CES) Operations Support plays a crucial role in enhancing the experience of both customers and associates. By overseeing support functions for over 20,000 agents across 13 countries and 27 states within the U.S., this position directly influences the efficiency and effectiveness of CES operations.
This role will serve as a strategic leader responsible for overseeing and transforming all key areas within operations support, helping drive a comprehensive overhaul of the operational framework while fostering greater efficiency and collaboration across the organization.
The leader will deliver unified support for strategic areas and drive business objectives by consolidating support functions, including Forecasting & Resource Planning, Scheduling, Workforce Planning Reporting, New Hire Agent Support & Tech Delivery, Continuing Education, Learning & Development, and Run the Business Operations Excellence. This position will serve as a catalyst for change and directly contribute to achieving business objectives.
Customer Engagement Services supports customers and associates across Walmart through a broad portfolio of service and support experiences. Our teams combine frontline operations, operational enablement, technology, data, and innovation to simplify experiences, solve problems, and continuously improve how we serve.
What you'll do...
The annual salary range for this position is $130,000.00 - $260,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include :
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Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
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