From Kinder Morgan's posting. “We” and “our” refer to the employer.
What We Are Looking For
PRIMARY PURPOSE: For the Company’s nationwide telecommunications network, proactively monitor and maintain the network’s maximum availability and integrity at all times.
What You Will Do
ESSENTIAL DUTIES & RESPONSIBILITIES: Monitor and maintain the integrity of Kinder Morgan’s telecommunication network (including but not limited to digital/analog microwave, MPLS, VSAT, PL)
Utilize software and hardware tools (including but not limited to Solar Winds, Zabbix, Cisco, Juniper ) to identify, diagnose, and drive resolution of problems and factors affecting network integrity
On a regular basis, perform complex testing and analysis of all elements of the telecommunications network, including data, voice, video, and SCADA
Apply problem-solving skills and break down complex problems into solvable segments
Regular and direct interface with customers, vendors, field technicians, and network engineers (internal and external)
Accurately and effectively document network troubles utilizing the current problem resolution (ticketing) system
Ensure smooth transition of shift turnovers through verbal and written communication
Ensure ongoing improvement through evaluation of current processes
Maintain accurate and current contact information with supervisor and department members
Deal with a wide variety of people and personalities with tact, courtesy, and professionalism
Speak clearly, both in person and by telephone, using a high level of verbal skills, and listen carefully
Maintain a regular, dependable attendance and a high level of performance
Maintain a high regard for personal safety, the safety of company assets and employees, and the general public
Will work non-traditional hours (shift rotation is required to maintain a 24x7x365 operation); shift change may occur with little advance notice
May be required to carry a company-provided cell phone/pager and be available to respond during working hours and occasionally during non-working hours
Other daily, weekly, and monthly duties, and special projects as assigned. Other responsibilities: The above statements describe the general nature and level of work being performed. This position may perform other duties as assigned.
What You Need
MINIMUM REQUIREMENTS: EDUCATION:
High school diploma or equivalent experience is required
An associate or bachelor’s degree in a telecommunications field is desirable
EXPERIENCE/SPECIFIC KNOWLEDGE:
Minimum 1 to 3 years direct work experience in network operations or telecommunications with proven troubleshooting skills in the area of telecommunications and data networks
Working knowledge of data, voice, video, and SCADA network components
Proficient with incident tracking systems
Proficient in Microsoft applications (Word, Excel, Outlook) for the purpose of word processing, spreadsheets, and information retrieval
Must possess and maintain a valid driver's license and a driving record satisfactory to the Company and its insurers
Must be able to perform all essential functions of the job
COMPETENCIES, SKILLS, AND ABILITIES:
Ability to work with a team, take direction from supervisor(s), focus attention on details, follow work rules, and adhere to work schedules
Strong analytical skills and logical thought processes, with the ability to identify and resolve complex network problems
Ability to perform multiple tasks with strict, and often short, deadlines in a technologically diverse and fast-paced environment
Organize and prioritize daily work, and maintain strict confidentiality
Excellent oral and written communication and interpersonal skills, including the ability to effectively communicate with individuals at all levels of the organization as well as external customers
Possess a positive attitude and have ability to handle negative situations in a logical and professional manner
Adaptable to organizational change
Ability to identify expectations in an employee/employer relationship
Possess and utilize excellent customer relations skills
Highly self-motivated with ability to perform the required and expected duties with minimal supervision
WORKING CONDITIONS:
Overtime is required and anticipated
24x7x365 operation; scheduled rotating shift work; shift change may occur with little advance notice
Secured, control center environment
Teamwork environment
Less than 10% travel anticipated
PREFERRED EXPERIENCE, SKILLS, ETC.:
Understanding of gas pipeline monitoring helpful
Telecommunication or IP networking-oriented certification, or progress toward certification desirable
Experience working in a 24x7x365 environment highly desirable
Why Join Kinder Morgan
Kinder Morgan is a large energy infrastructure company operating in North America. Access to reliable, affordable energy is a critical component for improving lives around the world. We are committed to providing energy transportation and storage services in a safe, efficient, and environmentally responsible manner for the benefit of the people, communities, and businesses we serve.
Kinder Morgan provides equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, childbirth and related medical conditions, gender (including gender identity and expression), sexual orientation, national origin, ancestry, citizenship status, age, physical or mental disability, genetic information, marital status, military or veteran status, family status, status as an individual authorized to work in the U.S., or any other status protected by law.
For more information about Kinder Morgan, our culture, opportunities available, and to join our Talent Community, please visit our careers site at www.kindermorgan.com.
Responsibilities
ESSENTIAL DUTIES & RESPONSIBILITIES: Monitor and maintain the integrity of Kinder Morgan’s telecommunication network (including but not limited to digital/analog microwave, MPLS, VSAT, PL)
Utilize software and hardware tools (including but not limited to Solar Winds, Zabbix, Cisco, Juniper ) to identify, diagnose, and drive resolution of problems and factors affecting network integrity
On a regular basis, perform complex testing and analysis of all elements of the telecommunications network, including data, voice, video, and SCADA
Apply problem-solving skills and break down complex problems into solvable segments
Regular and direct interface with customers, vendors, field technicians, and network engineers (internal and external)
Accurately and effectively document network troubles utilizing the current problem resolution (ticketing) system
Ensure smooth transition of shift turnovers through verbal and written communication
Ensure ongoing improvement through evaluation of current processes
Maintain accurate and current contact information with supervisor and department members
Deal with a wide variety of people and personalities with tact, courtesy, and professionalism
Speak clearly, both in person and by telephone, using a high level of verbal skills, and listen carefully
Maintain a regular, dependable attendance and a high level of performance
Maintain a high regard for personal safety, the safety of company assets and employees, and the general public
Will work non-traditional hours (shift rotation is required to maintain a 24x7x365 operation); shift change may occur with little advance notice
May be required to carry a company-provided cell phone/pager and be available to respond during working hours and occasionally during non-working hours
Other daily, weekly, and monthly duties, and special projects as assigned. Other responsibilities: The above statements describe the general nature and level of work being performed. This position may perform other duties as assigned.
Qualifications
MINIMUM REQUIREMENTS: EDUCATION: High school diploma or equivalent experience is required
An associate or bachelor’s degree in a telecommunications field is desirable
EXPERIENCE/SPECIFIC KNOWLEDGE: Minimum 1 to 3 years direct work experience in network operations or telecommunications with proven troubleshooting skills in the area of telecommunications and data networks
Working knowledge of data, voice, video, and SCADA network components
Proficient with incident tracking systems
Proficient in Microsoft applications (Word, Excel, Outlook) for the purpose of word processing, spreadsheets, and information retrieval
Must possess and maintain a valid driver's license and a driving record satisfactory to the Company and its insurers
Must be able to perform all essential functions of the job
COMPETENCIES, SKILLS, AND ABILITIES: Ability to work with a team, take direction from supervisor(s), focus attention on details, follow work rules, and adhere to work schedules
Strong analytical skills and logical thought processes, with the ability to identify and resolve complex network problems
Ability to perform multiple tasks with strict, and often short, deadlines in a technologically diverse and fast-paced environment
Organize and prioritize daily work, and maintain strict confidentiality
Excellent oral and written communication and interpersonal skills, including the ability to effectively communicate with individuals at all levels of the organization as well as external customers
Possess a positive attitude and have ability to handle negative situations in a logical and professional manner
Adaptable to organizational change
Ability to identify expectations in an employee/employer relationship
Possess and utilize excellent customer relations skills
Highly self-motivated with ability to perform the required and expected duties with minimal supervision
WORKING CONDITIONS: Overtime is required and anticipated
24x7x365 operation; scheduled rotating shift work; shift change may occur with little advance notice
Secured, control center environment
Teamwork environment
Less than 10% travel anticipated
PREFERRED EXPERIENCE, SKILLS, ETC.: Understanding of gas pipeline monitoring helpful
Telecommunication or IP networking-oriented certification, or progress toward certification desirable
Experience working in a 24x7x365 environment highly desirable
About this listing
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
