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First Citizens Bank
Fayetteville, North Carolina
Source: First Citizens Bank careers · View original posting
From First Citizens Bank's posting. “We” and “our” refer to the employer.
Overview
Are you a people person? Be a First Citizens person. Join our branch team and make a difference.
The Financial Services Specialist supports sales and service delivery in the branch. Builds and expands banking relationships through proactive customer outreach and customer service requests. This position is responsible for the fulfillment of deposit accounts, payment solutions, digital access products and lending; as well as identifying and referring sales opportunities to the appropriate bank partner. Adapts to the needs of the branch, providing customer service in both a transaction processing and sales role.
Influence: Capable of building rapport with different personalities to drive positive results.
Sales Outreach: Self-starter that is disciplined enough to manage daily calling activity to achieve required results.
Communication Skills – Interpersonal: Comfortable and confident with proactively engaging in conversation.
Customer Service Skills: Demonstrates professionalism and empathy in customer interactions.
Adaptability: Has the ability to learn and adapt quickly to new information and technology.
Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships.
Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently.
Agility: Able to process information and move quickly through problem resolution.
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