Senior Solutions Engineer

About the Role

This is the single technical thread from first discovery call through to a customer operating in production. Sitting within the Commercial Organization, the Senior Solutions Engineer bridges pre-sales and delivery, owning solution design and staying accountable through go-live. The continuity matters: what gets scoped is what gets built.

What You'll Do

• Run technical and process discovery with supply chain, quality, logistics, and IT stakeholders to uncover current-state workflows, data sources, systems, and constraints.
• Deliver tailored platform demonstrations mapped to the customer's own lanes, products, and release processes rather than a generic script, and handle technical objections live.
• Own the initial solution design and solution map, defining which modules apply, what data is required, which integrations are in scope, and what is phased.
• Translate solution designs into scoped, sequenced statements of work and implementation plans, surfacing long-lead items and dependencies before they become commitments.
• Partner with Sales on proposals and order forms to ensure commercial commitments are technically deliverable.
• Carry your design into delivery: lead solution workshops, guide configuration of lane qualification, command center, and automated product release modules, and remain accountable through go-live.
• Coordinate with Product, Data, and Engineering to sequence deliverables, manage technical handoffs, and feed real customer patterns back into the roadmap.
• Build reusable assets including reference solution designs, discovery question banks, scoping templates, and integration patterns.

What We're Looking For

• 5+ years as a Solutions Engineer, Solutions Architect, or Technical Account Manager delivering enterprise software implementations.
• Demonstrated ownership of solution designs end-to-end, from pre-sales through implementation and go-live.
• Experience delivering customer-tailored product demonstrations and handling technical objections in sales situations.
• Domain background in supply chain, cold chain, logistics, or quality management systems and workflows.
• Hands-on experience configuring or implementing enterprise software modules such as product release management, qualification systems, or command and control platforms.
• Proficiency with design and documentation tools (Figma, FigJam, or equivalent) and project tracking systems (Linear, Jira, or equivalent).
• Experience coordinating technical handoffs and sequencing deliverables across Product, Engineering, and Delivery teams.
• Experience in regulated industries (pharma, food, healthcare) with compliance and traceability requirements is a strong plus.
• Familiarity with data integration patterns, API-driven architectures, or system interoperability challenges is a plus.
• Experience building reusable solution templates, discovery frameworks, or implementation playbooks is a plus.