Branch Controller

• Takealot Fulfilment Solutions (TFS), a division of Takealot Online (RF) (Pty) Ltd, is looking for a highly talented
• Branch Controller to join our team in Queenstown and Port Elizabeth
• Join Our Mission at Takealot Fulfilment Solutions | We Are TFS

Revolutionising e-commerce logistics in South Africa with cutting-edge technology and operational excellence. We deliver 30+ million orders annually, empowering businesses and driving economic growth.

Who We're Looking For:

Innovative, ambitious individuals ready to shape the future of e-commerce logistics. At TFS, "Uniquely You" meets "Powerfully Us", where your individuality strengthens our collective mission.

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.

Purpose of the role

:To oversee and manage the overall operations of the outbound returns facility, ensuring efficient, accurate, and timely movement of returned goods from the warehouse.To ensure all operational processes related to outbound logistics and returns are executed within budget, in compliance with company standards, and in line with service level agreements (SLAs). To lead and support the warehouse team in achieving performance targets, maintaining high standards of health, safety, and cleanliness.

To drive continuous improvement, optimise systems and procedures, and contribute to overall business efficiency and customer satisfaction.

This position reports to the :Hub Manager

Your responsibilities can include:

• Be responsible for the overall running of the facility and all other secondary roles which flow from this function
• Ensure operations costs are in line with budget
• Ensures the on-time delivery of product to/from the distribution centre
• Responsible for implementation and effective utilization of system(s) which will ensure that all product within the warehouse and/or entering or leaving the warehouse is accurately identified and distributed/delivered timeously
• Ensure efficient warehousing with timeous movement of product.
• Extracts data and generates reports which will assist in performance tracking and decision making.
• Ensure consistent application of Company policies and procedures.
• Trains and supervise employees to carry out the functions under their control.
• Implement and maintain health and safety standards
• Must continually work to promote the orderliness and cleanliness of the work area and other company standards
• Identifies value-creation opportunities for the company in the movement and distribution of the product.
• Works closely with senior management and Human Resources to resolve issues and ensure quality service to our customers.
• Oversee maintenance, repairs, or replacements for machines.
• Perform all other duties as assigned.

Qualifications and Experience:

• Matric
• Tertiary qualification in Logistics, Supply Chain, or a related field – Advantageous
• 4–5 years of experience in logistics, warehouse operations, or outbound distribution.
• Proven experience in supervising or managing warehouse teams.
• Hands-on involvement in returns handling, outbound logistics, and system-driven operations
• Attributes required : Ability to implement and manage warehouse systems effectively
• Ability to train, supervise, and motivate staff
• Ability to identify and implement process improvements
• Ability to work independently and collaboratively
• Ability to adapt to change and maintain high performance standards

Why Join TFS:

Purpose-driven impact

: Transform lives through logistics innovation

Advanced technology:

Work with cutting-edge systems in a fast-paced environment

Career growth:

• Thrive in an agile space that champions continuous improvement
• Inclusive culture
• : Your unique perspective drives extraordinary results

At TFS, your growth is our growth. You'll be joining a team powered by Takealot Group's core values.

More than just a job, we offer:

A culture that celebrates individual uniqueness while championing the strength of togetherness. Be part of creating sustainable, scalable solutions that make a difference across South Africa's e-commerce landscape.