layiq
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Job opportunity
Supervisor, New Call/Follow Up Contact Center (Cox Fleet)
Cox Automotive
Cherryville NC; Cherryville, NC - 300 Commerce Dr; Remote - Utah; Remote - Arizona; Remote - South Carolina; Remote - Arkansas; Remote - Rhode Island; Remote - Alabama; Remote - Florida; Remote - Wisconsin; Remote - West Virginia; Remote - Virginia; Remote - Vermont; Remote - Oklahoma; Remote - Pennsylvania; Remote - Ohio; Remote - New York; Remote - Indiana; Remote - North Dakota; Remote - Illinois; Remote - Connecticut; Remote - Colorado; Remote - New Mexico; Remote - California; Remote - Washington; Remote - Oregon; Remote - New Jersey; Remote - Minnesota; Remote - Idaho; Remote - Michigan; Remote - South Dakota; Remote - Maryland; Remote - Delaware; Remote - Alaska; Remote - North Carolina; Remote - Montana; Remote - Mississippi; Remote - Missouri; Remote - Nebraska; Remote - Tennessee; Remote - Kentucky; Remote - Maine; Remote - Louisiana; Remote - Kansas; Remote - Wyoming; Remote - Iowa; Remote - Georgia
Source: Cox Automotive careers · View original posting
- Pay
- $55,600 — $83,400 USD per year
- Employment
- full time
Employer job description
From Cox Automotive's posting. “We” and “our” refer to the employer.
Company
- Cox Automotive - USA
- Job Family Group
- Vehicle Operations
Job Profile
Supervisor, Dispatch
Management Level
Supervisor
Flexible Work Option
Can work remotely but need to live in the specified city, state, or region
Travel %
No
Work Shift
Variable
Compensation
Compensation
Compensation includes a base salary in the range of $55,600.00 - $83,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Job Description
The Supervisor, New Call/Follow Up is responsible for leading and supporting a team of New Call/Follow Up Representatives within a fast-paced roadside assistance environment. This role oversees daily operations, employee performance, scheduling, coaching, training, and customer service excellence. The Supervisor ensures operational goals are achieved while fostering employee development, accountability, and engagement.
Essential Duties and Responsibilities
Monitor team performance and provide coaching to drive operational excellence, dispatch timeliness, efficiency, productivity, and service quality.
Lead, motivate, and develop employees through ongoing coaching, training, feedback, and performance management.
Manage employee schedules and staffing levels to ensure appropriate coverage in a 24/7 operation.
Adjust staffing and schedules as needed to meet business demands and service expectations.
Communicate and enforce company policies, procedures, and performance standards.
Assist team members with problem resolution and decision-making in complex or escalated situations.
Interact with customers and service providers to ensure roadside events are handled appropriately and efficiently.
Analyze operational trends and identify opportunities for service and productivity improvements.
Support employee engagement initiatives and create a positive team environment.
Complete special projects and perform other duties as assigned.
About this listing
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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