layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Product Support Supervisor at Scientific Games | LAYIQ

Ability to pass the following background checks: Criminal, Consumer Credit, FBI Identity History, and OH State BG
On-call availability – 24x7x365
Bachelor’s degree or equivalent work experience
Excellent working knowledge of Excel, Outlook, and NICE, with strong technical aptitude and the ability to quickly learn new systems and tools
Excellent written and verbal communication skills, including the ability to explain technical information clearly to employees, customers, and business partners
Ability to multitask
Attention to detail
Demonstrated self-starter with the ability to independently prioritize work, identify issues, and follow through to resolution
Strong working knowledge of Support Center operations, workflows, service levels, escalation processes, and performance metrics
Ability to type 40 wpm, minimum
Ability to mentor staff
Ability to work in an office environment
High Speed Internet with Ethernet Available
Quiet place to work, free of noise and distractions.
Safe, well-lit working space for SG Equipment
Years of Related Experience
Years of experience 2 to 5 years
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.
Work Conditions
Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster .

Product Support Supervisor

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Scientific Games:

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