layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Bilingual Patient Support Specialist (Part-Time) at Phamily | LAYIQ

Bilingual English Spanish
Prior Care Management experience
Excellent written and verbal communication skills, especially over the phone.
Ability to perform high-volume, high-quality patient outreach with professionalism and consistency.
Call center experience and strong telephone etiquette.
Friendly, personable, and self-motivated approach with a passion for helping others, particularly patients with chronic conditions or ongoing care needs.
Strong organizational skills, attention to detail, and commitment to accurate record-keeping.
Comfort using technology and web-based tools, with reliable internet access and use of a personal laptop and smartphone.
Preferred requirements: Experience in sales, outreach, or upselling products and services.
Experience working in healthcare, care coordination, patient engagement, or a startup environment.
Work Style: We are a fast-growing, early-stage company with a bold mission and significant work ahead, every employee at Jaan Health must embody growth company DNA
. This means you have proven success in a high-performing environment: high velocity, strong ownership, comfort with ambiguity, resilience, and a true growth mindset.
You are both a playbook builder and executor
—able to design scalable approaches for today while anticipating what the business will need tomorrow, and then follow through to deliver results.
Our expectations are grounded in how we work and lead every day: Care
– You operate with a deep sense of responsibility to patients, clients, and teammates. You understand that caring for patients, people, and the business are inseparable
, and you make decisions that support both long-term impact and sustainable growth.
Curiosity
– You ask “why,” challenge assumptions, and seek better ways of working. You actively learn, test ideas, and pursue solutions that drive meaningful impact—especially when faced with constraints or limitations.
Clarity
– You bring structure to ambiguity. You define goals, simplify complexity, and communicate in a clear, direct, and actionable way. You understand that clarity is respect and that simplicity enables scale.
Co-Creation
– You collaborate across teams, functions, and partners. You actively seek diverse perspectives and understand that the best outcomes come from integrating ideas across the ecosystem—not working in silos.
Craftsmanship
– You are disciplined in execution and committed to continuous improvement. You focus on building high-quality, scalable solutions, balancing speed with precision, and consistently raising the bar.
If you take pride in delivering results, embrace challenges, and proactively seek improvement, then this is the place for you. You’ll join a smart, humble, and collaborative team dedicated to improving healthcare.
Equal Employment Opportunity
Phamily is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.

Bilingual Patient Support Specialist (Part-Time)

Employer job description

Location:

Job Type:

Job Reports To:

Schedule:

Pay rate:

About Jaan Health/Phamily

Job/Role Description:

Key Responsibilities:

Requirements:

About this listing