layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Excellerate Administrative & Systems Coordinator at Faith Technologies | LAYIQ

Business Systems & Aftermarket Readiness
Support implementation and administration of business systems and tools.
Support Salesforce development including dashboards, reports, workflows, user testing, training documentation, and data management with BT’s involvement.
Coordinate activities required for ERP, CRM, and catalog system integration initiatives.
Assist in building scalable processes supporting long-term aftermarket growth.
Support new product introduction (NPI/NPD) readiness activities from an aftermarket perspective.
Parts Catalog & Product Data Management
Assist in building and maintaining the aftermarket parts catalog.
Coordinate collection of engineering drawings, bills of material, service documentation, and technical product information.
Manage exploded views, assemblies, and component relationships using CAD models and engineering documentation. (as needed)
Support development of spare parts recommendations and service parts lists.
Validate item master and part number accuracy across systems.
Assist with parts categorization, product descriptions, images, technical attributes, and configuration information.
Coordinate ongoing catalog maintenance and revision activities.
Support migration and management of product content within aftermarket catalog platforms.
Salesforce Administration & CRM Support
Maintain customer, account, contact, and opportunity data integrity.
Support dashboard development and KPI reporting.
Create and maintain reports for sales, management, and operational teams.
Assist with Salesforce process documentation and workflow development.
Support user onboarding, training, and troubleshooting.
Conduct data audits and identify opportunities for data improvement.
Partner with sales leadership to improve CRM effectiveness and adoption.
Data Analytics & Reporting
Develop and maintain aftermarket operational and sales reports.
Build KPI dashboards supporting management decision-making.
Analyze customer purchasing activity, parts sales trends, and quote performance.
Support forecasting and inventory planning initiatives.
Order Administration & Business Support
Support customer order administration activities.
Review customer purchase orders for completeness and accuracy.
Assist with sales order entry and order documentation processes.
Maintain customer-facing order tracking information.
Coordinate order status communication and documentation.
Assist with customer records maintenance across business systems.
Help develop administrative processes supporting future sales growth.
Process Documentation & Continuous Improvement
Develop and maintain SOPs, Work Instructions, process maps, and training materials.
Support ISO-compliant document control activities.
Manage document revisions and process libraries.
Identify opportunities for process improvement and automation.
Support implementation of best practices across the AMPS organization.
Participate in cross-functional continuous improvement initiatives.
Cross-Functional Coordination
Act as a liaison between: Engineering
Product Management
Manufacturing
Supply Chain
Service
Customer Service
Sales
Information Technology
Performs other related duties as required and assigned.
The job description and responsibilities described are intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
How Does FTI Give YOU the Chance to Thrive?
If you’re energized by new challenges, FTI provides you with many opportunities. Joining FTI opens doors to redefine what’s possible for your future.
Once you’re a team member, you’re supported and provided with the knowledge and resources to achieve your career goals with FTI. You’re officially in the driver’s seat of your career, and FTI’s career development and continued education programs give you opportunities to position yourself for success.
FTI is a “merit to the core” organization. We recognize and reward top performers, offering competitive, merit-based compensation, career path development and a flexible and robust benefits package.

Excellerate Administrative & Systems Coordinator

Employer job description

KEY RESPONSIBILITIES

Benefits are the Game-Changer

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